Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As an Operations Manager on Via’s TaaS Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.
What You'll Do:
Manage a local team to ensure operational excellence, customer satisfaction, and an unbelievable customer experience across the region
Oversee driver supply to ensure we have the right number of drivers on the road in order to meet demand
Uncover opportunities for efficiency and execute changes to realize improvements in both user experience and financial performance
Utilizes data to create business insights to inform new business practices and policies
Serve as point of contact for drivers and customers to preempt and respond to operational issue
Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Who You Are:
A self-starter who is comfortable taking on a high level of responsibility and has previous management experience
Previous project management, operations, or customer service experience are a plus
Outgoing and sociable; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds
Willing to wear multiple hats and contribute on projects of all types
Fluent in English, Spanish, additional languages a plus
Based in Miami - Ft Lauderdale - West Palm area and willing to travel in between (current or future)
What Catches Our Eye:
Prior management experience is a plus
Taking initiative and owning new projects
Comfort with ambiguity and evolving / adapting as conditions change
Experience managing projects with multiple stakeholders
Bachelor’s degree from a top tier university
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves. We’re committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here.