As a Via Customer Operations Associate Principal, you will have the opportunity to gain broad exposure to entrepreneurship, service operations management, and product development. You will work directly with our senior Operations team.

What You'll Do

  • Contribute to product development, both internal and customer-facing
  • Create and implement online service solutions for new and existing lines of business
  • Uncover opportunities for efficiency and execute changes to realize improvements in both user experience and financial performance
  • Utilize proprietary technology to monitor Via’s operation in real time and ensure its smooth execution
  • Serve as point of contact for drivers and customers to preempt and respond to operational issues
  • Conduct in-depth research and analysis as Via expands to additional markets

Who You Are

  • Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
  • Meticulous and vigilant, with a high level of attention to detail
  • Team player that thrives working with diverse teams across all Via offices
  • Analytical and obsessed with numbers; you’re comfortable manipulating data with platforms such as Excel, Tableau, and/or Looker 
  • Problem solver; you don’t accept the status quo and are always looking for creative solutions
  • Excellent communicator with a knack for always finding the right tone
  • Obtained a Bachelor's degree

What Catches Our Eye:

  • At least 3 years of experience at a startup, consulting firm, or in a similarly fast-paced environment; management experience is a plus.
  • Demonstrated record of entrepreneurial achievement and/or leadership

At Via, we're on the cutting edge of mobility. We’re building revolutionary technology that’s changing the way people get around. It's on-demand transit on a mass scale, a smarter transportation that’s friendly to our planet. From on-demand autonomous shuttles in Australia to dynamically routed bus fleets in Singapore, our sophisticated operating system is powering transportation in the world’s biggest cities and is sought after by prominent transportation players globally. We’ve provided more than 50 million shared rides already, and we’re growing at an astonishing rate. We have offices in more than 15 countries and deployments in more than 50 markets, with a goal of hundreds of deployments within the next two years. If you’re someone who relishes wearing multiple hats, never backs down from a challenge, and loves getting things done, we’d love to hear from you!

Via offers above market compensation packages and benefits, including equity, health insurance, and relocation assistance.

Via is an equal opportunity employer.

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