As a Via Operations Associate Principal, you will have the opportunity to gain broad exposure to entrepreneurship, service operations management, and product development. You will work directly with our senior Operations team on exciting projects that directly impact our riders and drivers.
What You'll Do
Contribute to product development, both internal and customer-facing
Create and implement online service solutions for new and existing lines of business
Uncover opportunities for efficiency and execute changes to realize improvements in both user experience and financial performance
Utilize proprietary technology to monitor Via’s operation in real time and ensure its smooth execution
Serve as point of contact for drivers and customers to preempt and respond to operational issues
Conduct in-depth research and analysis as Via expands to additional markets
Who You Are
Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
Meticulous and vigilant, with a high level of attention to detail
Team player that thrives working with diverse teams across all Via offices
Analytical and obsessed with numbers; you’re comfortable manipulating data with platforms such as Excel, Tableau, and/or Looker
Problem solver; you don’t accept the status quo and are always looking for creative solutions
Excellent communicator with a knack for always finding the right tone
Obtained a Bachelor's degree
What Catches Our Eye:
At least 3 years of experience at a startup, consulting firm, or in a similarly fast-paced environment; management experience is a plus.
Demonstrated record of entrepreneurial achievement and/or leadership
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
Via was founded with the guiding principle that we go further when we go together. We’re committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here.
We’re proud to be leading a worldwide transportation revolution and modernizing mobility for all. Through intelligently-designed systems and sophisticated algorithms, we craft localized solutions for each one of our global partners. Ready to join the ride?