Via has partnered with transit agencies around the world to offer paratransit services. As an Operations Manager, you’ll be responsible for delivering a world class end to end experience for our customers and drivers. From providing useful and engaging driver training sessions, to ensuring top of the line vehicle maintenance practices, you’ll be the one to keep this operation rolling smoothly.
What You'll Do
Implement best practices for regularly inspecting and responding to vehicle conditions
Run training programming to ensure all drivers are experts on the latest paratransit policies, safety procedures, and service standards
Comply with all regulatory vehicle and driver safety requirements
Facilitate a positive and empathetic workplace demeanor
Manage regulatory reporting and maintain data on safety KPIs
Who You Are
An exceptional track record in operations with at least 6 years of experience in the field
A desire to foster a culture deeply committed to providing a world class customer service experience
Thrive in a fast-paced work environment and manage deadlines cooly and effectively
A detail-oriented process guru: you’re obsessively action-oriented and bring others along with you
Skilled at communicating professionally with customers and Driver Partners from a broad range of backgrounds (Spanish is a plus)
Experience working in paratransit required
Bachelor's Degree required
We’re Via, and we build technology that changes the way the world moves. Our guiding principle is simple: we know that the future of transportation is safe, dynamic, shared public mobility — the kind that reduces carbon emissions across congested cities, complements existing transit infrastructure, and provides everyone with accessible, efficient, and affordable ways of getting around. Through intelligently designed operating systems and sophisticated routing algorithms, we build localized and customizable solutions for each and every one of our global partners (100 and counting, last we checked…) Long story short: we’re very proud to be championing the transportation evolution of cities around the world and modernizing mobility. Ready to join the ride?