Via is re-engineering public transit, from a regulated system of rigid routes and schedules to a fully dynamic, on-demand network. Via’s mobile app connects multiple passengers who are headed the same way, allowing riders to seamlessly share a dynamically-routed vehicle. First launched in New York City in September 2013, the Via platform operates in New York City, Chicago, and Washington DC, and in London and Amsterdam through ViaVan, its joint venture with Mercedes-Benz Vans. Via also licenses its revolutionary on-demand transit technology to transportation players globally.

 

Summary:

Unbelievable customer service is a critical part of the Via brand, and we’re looking for the best in the business. As a Technical Support Representative, you’ll provide consistently outstanding support to Via’s Partners through email and phone-based communications.  Via has dozens of partners around the world powering their transportation services with Via's technology – ranging from local and national transit authorities, large private sector transportation providers, and fleet owners, as well as private companies and universities.  

Responsibilities and Duties

  • Provide an impeccable level of customer service, in the form of phone and e-mail communications, to exceed partner expectations
  • Become an expert on Via – develop a nuanced understanding of our technology, services, and best practices to be able to answer support inquiries on a daily basis
  • Prioritize operational issues as a real-time point of contact and provide high-level responses in an efficient manner

Qualifications

  • Proactive about pleasing your customers; obsessed with making sure needs are met
  • A natural multi-tasker who can remain unfazed by a fast-paced environment and high-volume work
  • Meticulous and vigilant, with a high level of attention to detail
  • You love technology and are excited to guide partners in the use of Via's product
  • Excellent problem solving skills and demonstrated ability to interact effectively with internal and external partners and clients/customers
  • Excellent verbal and written communication skills - Positive attitude and an engaging businesslike approach – you intuitively find the right tone in every situation
  • Have previous work experience in B2B, enterprise business
  • Zendesk experience a plus

Benefits:

  • Top of the market healthcare benefits, 401k matching, and PTO
  • Sit in our NYC headquarters – the nerve center of our worldwide operations
  • Flexible Scheduling
  • Opportunities for advancement
  • Gym Reimbursement

Via is an equal opportunity employer

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