Unbelievable customer service is a critical part of the Via brand and we’re looking for the best in the business. As a Customer Service Representative, you’ll provide consistently outstanding support to Via customers and driver partners through SMS (text messaging), email and phone-based communications.
Responsibilities and Duties
Provide an impeccable level of customer service, in the form of e-mail and text communication, to exceed member and driver partner expectations
Become an expert on Via – develop a nuanced understanding of our service to be able to answer several hundred support inquiries on a daily basis
Prioritize operational issues as a real-time point of contact and provide high-level responses in an efficient manner
Proactive about pleasing your customers; obsessed with making sure needs are met
A natural multi-tasker who can remain unfazed by a fast-paced environment and high-volume work
Meticulous and vigilant, with a high level of attention to detail
A savvy, tactful, and graceful communicator – you intuitively find the right tone in every situation
Have previous work experience in a consumer-facing business
Top of the market healthcare benefits, 401k matching, and PTO
Trips to New York for top performing agents to see and use the service
Opportunities for advancement
Office within walking distance of the frontrunner
At Via, we're on the cutting edge of mobility. We’re building revolutionary technology that’s changing the way people get around. It's on-demand transit on a mass scale, a smarter transportation that’s friendly to our planet. From on-demand autonomous shuttles in Australia to dynamically routed bus fleets in Singapore, our sophisticated operating system is powering transportation in the world’s biggest cities and is sought after by prominent transportation players globally. We’ve provided more than 50 million shared rides already, and we’re growing at an astonishing rate. We have offices in more than 15 countries, projects in more than 50 markets, and a goal of hundreds of deployments by the end of 2019. If you’re someone who relishes wearing multiple hats, never backs down from a challenge, and loves getting things done, we’d love to hear from you!