Via is re-engineering public transit, from a regulated system of rigid routes and schedules to a fully dynamic, on-demand network. Via’s mobile app connects multiple passengers who are headed the same way, allowing riders to seamlessly share a dynamically-routed vehicle. First launched in New York City in September 2013, the Via platform operates in New York City, Chicago, and Washington DC, and in London and Amsterdam through ViaVan, its joint venture with Mercedes-Benz Vans. Via also licenses its revolutionary on-demand transit technology to transportation players globally.
As Information Technology Specialist, you will be responsible for helping Via manage the tools and technologies we’re using across our offices in the US and abroad, as well as running a support desk for our New York team.
Responsibilities and Duties:
Oversee and improve Via’s NYC information technology systems and infrastructure
Build and run a system for troubleshooting tech issues for Via employees
Help with onboarding new employees by setting up their tools and technology, and manage offboarding for outgoing employees.
Help manage the rollout of new tools and technology.
Work with our business operations team to help set up new Via offices across the US and abroad.
Manage user access and permissions to Via’s Cloud apps
Proactively manage our upcoming needs as Via continues to grow.
A critical thinker, mindful of risk and IT security, but you don’t take yourself too seriously.
A natural leader with low ego.
Sense of humor is a must.
See yourself as an emerging leader in the IT space, even if you haven’t worked at this scale before.
Live for solving large and complex problems, but you don’t mind fixing somebody’s laptop.
Experience supporting 50-100 employees.
Experience with managing enterprise-level tools and technologies.
Ability to troubleshoot Mac, Windows, Android, and iOS operating systems.
Experience managing Cloud service tools such as G Suite, Okta, AWS, and other SaaS tools
Proficiency with managing computer networking, Wi-Fi access points, TCP/IP, DNS, VNP, and security tools
A quick learner with an eye towards emerging technologies
3-5 years experience in a similar IT role
Bachelor’s Degree with a track record of high academic achievement
Via offers above market compensation packages and benefits, including equity, health insurance, and relocation assistance.