At Via, we're on the cutting edge of mobility. We’re building revolutionary technology that’s changing the way people get around. It's on-demand transit on a mass scale, a smarter transportation that’s friendly to our planet. From on-demand autonomous shuttles in Australia to dynamically routed bus fleets in Singapore, our sophisticated operating system is powering transportation in the world’s biggest cities and is sought after by prominent transportation players globally. We’ve provided more than 50 million shared rides already, and we’re growing at an astonishing rate. We have offices in more than 15 countries, projects in more than 50 markets, and a goal of 200 deployments by the end of 2019. If you’re someone who relishes wearing multiple hats, never backs down from a challenge, and loves getting things done, we’d love to hear from you!
As a Global Rider Growth, Associate, you will be of part a multi-disciplinary team of data scientists, engineers, and marketing specialists. You will work on large and complex data sets to understand the behavior of Via’s end users, rigorously develop and implement strategies for efficient user engagement and retention, and help design and prototype analytical and operational tools that will support Via’s growth at scale.
Responsibilities and Duties
- Coordinate global user-centric growth experiments that have a significant impact on rider engagement, working closely with engineering, design, marketing, and data science
- Adeptly interpret and utilize mass quantities of proprietary data to generate insights, leverage results to increase acquisition, conversion, and retention at every touch point
- Improve the user experience by driving new offerings, service adjustments, functionalities and app design
- Develop and maintain executive reports, and dashboards that track key engagement and retention metrics
- Consumer and customer centric: put the customer first and have a true passion for understanding customers’ mindset
- Obsessed with data, metrics-driven, meticulous, and detail-oriented, with a thorough understanding of key growth and engagement metrics and statistics
- Always thinking strategically and creatively about ways to hook customers, generating ideas and hypotheses to carry out end-to-end experiments and iterative tests
- Independent, enterprising, self-starter who is comfortable taking on a high level of responsibility
- Good communicator who thrives in a collaborative environment, able to operate at multiple levels and not afraid of new challenges
- Exceptional academic record
- 1-2 years of prior experience in Management Consulting, Product Management, Startup companies or Growth Management is a plus
Via offers above market compensation packages and benefits, including equity, health insurance, and relocation assistance.
Via is an equal opportunity employer.