At Via, we're on the cutting edge of mobility. We’re building revolutionary technology that’s changing the way people get around. It's on-demand transit on a mass scale, a smarter transportation that’s friendly to our planet. From on-demand autonomous shuttles in Australia to dynamically routed bus fleets in Singapore, our sophisticated operating system is powering transportation in the world’s biggest cities and is sought after by prominent transportation players globally. We’ve provided more than 50 million shared rides already, and we’re growing at an astonishing rate. We have offices in more than 15 countries, projects in more than 50 markets, and a goal of 200 deployments by the end of 2019. If you’re someone who relishes wearing multiple hats, never backs down from a challenge, and loves getting things done, we’d love to hear from you!
Unbelievable customer service is a critical part of the Via brand, and we’re looking for the best in the business. As a Driver Service Representative, you’ll provide consistently outstanding text, email, and phone support to Via driver partners.
Responsibilities and Duties
Provide an impeccable level of customer service to exceed driver partner expectations. Via driver partners are the best in the business and we’re deeply committed to providing them with outstanding support
Become an expert on Via – develop a nuanced understanding of our service to be able to answer support and pay inquiries on a daily basis
Prioritize operational issues as a real-time point of contact and provide high-level responses in an efficient manner
Proactive about pleasing your customers; obsessed with making sure needs are met
A natural multi-tasker who can remain unfazed by a fast-paced environment and high-volume work
Meticulous and vigilant, with a high level of attention to detail
A savvy, tactful, and graceful communicator – you intuitively find the right tone in every situation
Exceptional reading comprehension and numeracy skills. You’re able to process information quickly and provide accurate information
Have previous work experience in a consumer-facing business
Bilingual (Spanish, French, Mandarin, or Arabic) is a plus, although not a requirement
Top of the market healthcare benefits, 401k matching, and PTO
Trips to New York for top performing agents to see and use the service