Job Overview

Via, the world’s leading on-demand shared rides technology developer and provider, and Daimler (Mercedes-Benz), the world’s preeminent automotive company, have launched ViaVan, a joint venture to transform the way people move around cities. ViaVan will launch on-demand shared mobility services in Europe using Via’s revolutionary technology and lead the cooperation to design and build transformative mobility technology with both the Via and Mercedes-Benz Vans teams.

ViaVan is committed to working with the best driver partners in the business. As a Driver Partner Lead, you will be at the forefront of our Driver Centre operation, where you will provide outstanding support to London’s best drivers. You will be a self-starter who thrives on going the extra mile for consumer satisfaction, and who can take on a high level of responsibility. In return, you will be given a broad introduction to entrepreneurship, business development, and on-demand mobility while helping to grow our network of driver partners in London.

Responsibilities and Duties

  • Provide an impeccable level of customer service to ViaVan’s driver partners
  • Become an expert on ViaVan – develop a nuanced understanding of our service to be able to pitch ViaVan to new driver partners and to address inquiries from existing driver partners
  • Develop relationships with potential driver partners and provide dedicated support from the moment of registration all the way to on-the-road assistance.
  • Collaborate closely with ViaVan’s senior Operations teams on driver and rider growth initiatives

Qualifications

  • Independent, enterprising self-starter who works well in a diverse team
  • Outgoing and sociable; willing to wear multiple hats and work on projects of all types
  • Cool under pressure; even when juggling multiple inquiries, you remain conscious of our driver partners' busy schedules, as well as your own
  • Meticulous and vigilant, with a keen attention to detail
  • A savvy, tactful, and graceful communicator – you intuitively find the right tone in every situation with many different audiences
  • Previous work experience in a consumer-facing environment a plus

ViaVan is an equal opportunity employer.

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