Harvester Veterinary Hospital of Burr Ridge is hiring a full-time Lead Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to provide our patients with the level of care we would demand for our own pets, expect to be supported in your work and home life with:

All the benefits you deserve—medical, dental, vision, retirement—plus an employee pet discount because we know your pets are family, too.
Paid time off. Take the time you need to recharge.

Salary: $18.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Four days a week with rotating Saturdays. Monday-Friday, 7:45 am - 6:30 pm; and rotating Saturday, 7:45 am - 1:30 pm

Key Responsibilities:

Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
Assist in maintaining cleanliness and organization to ensure a positive client experience.
Responsibilities include helping to run day-to-day operations of the front desk with a major focus on administrative duties.
Welcoming pets and their owners to the clinic.
Answering pet owners' questions regarding clinic policies, appointment availability, and treatment costs.
Assisting Practice Manager and Medical Director with Team Meetings.
Resolving conflicts among front desk staff members.
Screening telephone calls and assisting Practice Manager with escalated calls.

Qualifications:

Previous experience as a veterinary receptionist is required
Strong organizational and multitasking skills
Ability to maintain a calm, professional, and positive demeanor

About Harvester Veterinary Hospital of Burr Ridge

Harvester Veterinary Hospital is proud to be part of the Burr Ridge and Chicago communities, helping pets and owners alike get the care, service, and support necessary to ensure that they can spend their lives together in happiness and good health. Our veterinary team is dedicated to serving the full range of medical needs for common pets, providing everything from routine examinations to potentially lifesaving surgical procedures - and everything in between.

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