Seeking an independent, compassionate AquaPups Swim Instructor to join our team!
Why Independence Veterinary Clinic in Charlotte, NC?
Independence Veterinary Clinic in Charlotte, NC, is your top choice for exceptional pet care. With dedicated staff, advanced facilities, and a commitment to building trusting relationships, we provide comprehensive veterinary services tailored to your furry friend's needs. Conveniently located in vibrant Charlotte, we're here to ensure your pet receives the highest quality care.
Additionally, our clinic prides itself on fostering strong relationships with clients and their furry companions. We believe in open communication, personalized attention, and building trust with every pet owner who walks through our doors.
Our Commitment to Diversity:
We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.
Who are we looking for?
Applicants must have a strong work ethic, preserve a positive personality, capable of communicating effectively, be able to multi-task efficiently in a fast paced environment, have the ability to work in harmony with a team, possess a well-rounded technical skillset and have a passion for delivering exceptional care to patients as well as clients.
Job Overview: A Dog Swim Instructor’s primary function at AquaPups is to provide the highest quality in customer service, cleanliness and safety.
In doing so, the Dog Swim Instructor will make a positive difference in the lives of each patient, client, and coworker. This role will ensure the health and happiness of all pets in the facility.
Requirements:
- Strong communication skills with coworkers and clients
- Ability to work well with others, as a team
- Ability to multitask, prioritize and delegate
- Flexibility and the ability to adjust to a changing environment and handle stress calmly
- Attention to detail and willingness to question when unsure-ability to think before acting
- Self-motivated, hard worker, and, exceptional customer service
- Willing to learn new tasks and learn quickly
- Able to receive criticism and accepts responsibility for actions
- Professionalism
- Dependable and reliable
- Utilize our doctors, management and employees as needed
- Schedule and perform introductory, group and private swims
- Assess dog behavior and health for group or private swim or if rehabilitation is needed first
- Caring for boarding cats and administering medications, as directed
- Notify management of supply shortage
- Notify management of broken equipment, client concerns, dog fight, accident, injury, etc.
- Pool equipment proper handling and storage
- Proper handling of chemicals. Pool testing and water chemistry follow chart
- Cleanliness of facility
- Maintain retail, pool equipment, life vests etc
- All AquaPups employees must wear the designated uniform and equipment while working and maintain personal hygiene.
Purpose: The primary purpose of this position is to establish positive relationships with owners and pets while encouraging and creating a positive experience at AquaPups. This includes but is not limited to creating appointments, keeping the facility clean, safely using and monitoring the pool, equipment and assisting clients with questions or concerns
- Attach records in the appropriate manner
- Creating and maintaining positive interactions for the owners and pets
- Communicate with clients in a positive manner
- Monitoring patient behavior and acting/reporting accordingly
- Greet with a smile
- Keep informed about pet's condition
Specific Duties:
- Responding to all clients in an appropriate manner and address emergencies in a timely manner
- Responding to abnormal behaviors and reporting appropriately to management. This includes but does not limit, upset/angry clients and injuries from owners and pets
- Appropriately using the designated computer system to input patient charges and information. This system is not to be used for personal use
- Assist with checking in patients
- Checking all forms of communication as directed
- Assisting with restocking and cleaning throughout the facility
- Assisting in calling clinics for records and reports and attaching accordingly
- Safe handling/restraint of animals as necessary
- Document all conversations with owners in the appropriate chart
- Maintaining voicemails and responding accordingly
- Processing payments for clients
Benefits:
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
- Competitive salary - $13.00 per hour
- Medical, dental, vision, and prescription drug benefits for you and eligible dependents
- Paid time off for full-time employees
- 401(k) plan
- Continuing education allowance for licensed technicians
- Guardian voluntary benefits
- Generous pet benefits!
