Seeking a Veterinary Receptionist

Caring Hands Rockville is hiring a full-time or part-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to create a better world for animals and the people who love them, expect to be supported in your work and home life with:

A comprehensive benefits package, including medical, dental, and vision insurance

Paid time off and a 401(k) plan for full-time employees
Professional development opportunities

Salary: $18.00-$20.00 per hour dependent on experience

Schedule: Open to full-time or part- time. Must be available Mondays, Fridays, and Saturday

Key Responsibilities: 

Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.

Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.

Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.

Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.

Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

Previous experience as a veterinary receptionist or medical office assistant preferred

Strong organizational and multitasking skills
Ability to maintain a calm, professional, and positive demeanor

About Caring Hands Rockville

Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state of the art care for our patients including computerized patient records, digital radiography, and in-house laboratory.

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