Broad River Animal Hospital is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to provide progressive, high-quality, compassionate medical and surgical care for your canine and feline family members, expect to be supported in your work and home life with:

All the benefits you deserve—medical, dental, vision, retirement—plus an employee pet discount because we know your pets are family, too.
Paid time off. Take the time you need to recharge.
No evenings or weekend hours!

Salary: $16.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Monday – Friday, 7:45 am – 5:15 pm, with one day off during the week. No evenings or weekend hours!

Key Responsibilities:

Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

Previous experience as a veterinary receptionist is required.
Strong organizational and multitasking skills
Ability to maintain a calm, professional, and positive demeanor

About Broad River Animal Hospital

Broad River Animal Hospital is locally owned and operated by Dr. Kathleen Allison & Dr. Sue Reinecke. They have practiced veterinary medicine and surgery for a combined 45+ years in Weaverville and Asheville and are ready to help you and your pets stay healthy!

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