Director of Applications Management (remote)

Company Description:

Veterinary Practice Partners (VPP) is a management company that forms joint ventures with Veterinarians to co-own and run their veterinary practices. Once the joint venture is formed, VPP provides support and leadership for marketing, financial, operations, IT and human resources functions while veterinarians lead the clinical and client services functions. VPP currently has over 150 partner hospitals with over 3,000 employees and continuing to grow. VPP is a dynamic, profitable growth company with strong financial backing from a Boston based private equity firm.

Summary:

Overview: The Director of Applications Support provides executive leadership and strategic direction of all 3rd Party software solutions from RFP to decommissioning. The Director will manage a team who supports deployment, business systems analysis, software upgrades and maintenance, and other services related to the 3rd party software applications used within the organization.

Essential Responsibilities:

· Coordinates the resources needed to meet client and/or business objectives related to software applications including hiring, training, evaluating and developing team members.

· Provides direction and oversight for schedules and projects assigned to applications.

· Provides guidance and consultation on application selection and related services to other departments, which will include business rules analysis, reviewing system documentation, feasibility, design, user acceptance testing, and implementation.

· Oversee staff in troubleshooting application problems, monitor results and solicits feedback to ensure effective resolution.

· Identify and implement industry best practices for application maintenance and support.

· Monitor application performance metrics, identify areas for improvement, and implement solutions to enhance efficiency, reliability, and user satisfaction.

· Establish and maintain relationships with vendors/suppliers, through effective communication.

· Work to remove and resolve barriers that slow or prevent optimized use of applications.

· Assesses hardware/software systems, applications, and processes to facilitate a larger Information Technology strategy and ensure system compatibilities and security.

· Produces and authenticates Information Technology applications business continuity plans.

· Develops and adheres to departmental budget.

· Ensures compliance with applicable company, state, and federal laws, statutes, and regulations, as appropriate.

· Performs other related duties as assigned.

Qualifications:

· Bachelor’s degree in Information Technology, Engineering, Computing, or related field

· Five or more years of executive leadership experience (Director or higher)

· Excellent verbal and written communication skills.

· Expertise in Microsoft Office Suite or related software.

· Ability to solve technical and operational problems.

· Working knowledge of communication technology.

· Thorough understanding of internet/intranet, including experience with specific network environments and protocols in use at the organization.

· Excellent customer service and project management skills.

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

Necessary Skills and Abilities:

· Communication skills, ability to comprehend, analyze and interpret the most complex business documents. Respond effectively to sensitive issues. Ability to write reports, manuals and speeches/presentations for key stakeholders.

· Strong organizational, time management, and verbal and written communication skills.

· Experience in healthcare or veterinary IT is a plus but not mandatory.

· Ability to manage multiple projects simultaneously.

· Proficiency in project management tools and software, including O365 & Smartsheet

· Strategic thinking and problem-solving abilities.

· Ability to travel to veterinary hospitals in various areas of the country up to 25% of the time.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· The employee must be able to remain in a stationary position at least 50% of the time. The employee needs to occasionally move about home office to access office machinery, stationary tools, etc.

· While performing the duties of this Job, the employee is regularly required to use hands to grasp, handle, or feel; reach with hands and arms. Hearing and visual acuity are also required.

· The employee will constantly be operating a computer and other office productivity.

· The employee may occasionally be required to lift and or move up to 15lbs by themselves.

Notes:

· Reasonable accommodation may be made to perform the essential functions.

· This job description describes the ideal candidate for this position and in no way implies any limits to a person’s desire to apply. To meet the needs of the company, employees may be assigned other duties, in addition to or in lieu of those described above.

· Any duties are subject to change at any time.

· This document does not create an employment contract, implied or otherwise, other than

· an “at-will” relationship.