Receptionist

Truesdell Animal Care Hospital is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect
As you join our team, expect to be supported in your work and home life with:

A comprehensive benefits package, including medical, dental, and vision insurance
Paid time off and a 401(k) plan for full-time employees
Professional development opportunities
Great pet discounts

Salary: $16-$18/hr based on experience and skill set.

Schedule: Monday-Thursday 7:30a-6p and Friday 7:30a-5p. Rotating Saturdays 7:45a-12p.

Key Responsibilities:

Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

Must have previous experience as a veterinary receptionist
Strong organizational and multitasking skills
Ability to maintain a calm, professional, and positive demeanor

About Truesdell Animal Care Hospital
When it comes to your family members, nothing but the best will do. The same can be said for those who happen to be covered in fur, feathers or scales. Your pet is more than just an animal that lives in your home. He or she holds a special place in your heart. At Truesdell Animal Care Hospital and Clinic, we want to help strengthen that bond you share in everything we do.

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