Receptionist
Haw Creek Animal Hospital is hiring a full-time veterinary receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
We are excited to announce that our practice is under new leadership! With fresh perspectives and a renewed commitment to excellence, we provide top-notch care and foster a positive work environment. Join us as we embark on this new chapter and be a part of our dynamic team.
What to Expect
As you join our mission to prioritize serving our client's every need and giving the best possible care to their pets, expect to be supported in your work and home life with:
- All the benefits you deserve—medical, dental, vision, retirement—plus an employee pet discount because we know your pets are family, too.
- Paid time off. Take the time you need to recharge.
Salary: $18.00 - $20.00 per hour
Schedule: The work schedule is Monday to Thursday, 10 AM to 6 PM, with rotating Fridays and Saturdays from 9 AM to 5 PM. If you're scheduled for a rotation, you'll have a day off to balance it out. We can go over the details and make any adjustments during the interview.
Key Responsibilities:
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
- Previous experience as a veterinary receptionist or medical office assistant preferred
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
About Haw Creek Animal Hospital
Haw Creek Animal Hospital provides our local community with a full-service facility that has a reputation for affordable and compassionate animal care. We work with dogs, cats, birds, ferrets, rabbits, pocket pets, and other small mammals, as well as other exotics and the occasional large animal that can be transported to the hospital. During our regular business hours, we see everything from wellness visits to "routine" medicine and dentistry to urgent care and emergencies. This diverse caseload leads to us managing a wide variety of treatments that will have you constantly learning and growing as a professional.
