Seeking an independent and compassionate Client Care Specialist Supervisor to join our team!
Why Petersen Pet Hospital in Hiawatha, Iowa?
Petersen Pet Hospital in Hiawatha, Iowa is a beautiful, progressive, 7 doctor small animal practice. We are AAHA Accredited, Fear Free, pocket pet friendly upscale practice with an old-fashioned ethic of kindness, quality and caring.
About Us:
Our doctors and team are dedicated to making a visit to our practice a low stress event for our patients and their owners and our client testimonials attest to our success. Led by Dr. Petersen and Dr. Saunders, our veterinarians are well educated and experienced. Most of all, they simply love animals. They are backed by a skilled support team that is friendly and enthusiastic.
We utilize gas anesthesia, anesthesia monitoring, pain management, in-house blood analysis, digital and dental radiology, ultrasound, cold laser therapy and laser surgery, endoscopy, orthopedic surgeries, and laparoscopy.
Our Commitment to Diversity:
We are dedicated to establishing a culture of inclusivity and diversity for our community.
Who are we looking for?
We are looking for an individual who shares our CORE values to join our team as a Lead Receptionist! Petersen Pet Hospital in Hiawatha, Iowa is a beautiful, progressive, AAHA Accredited, Fear Free upscale practice with an old-fashioned ethic of kindness, quality and caring.
Requirements:
We are looking for candidates with leadership and supervisory experience in customer service. Experience working in a veterinary office is preferred but not required. 5+ years of customer service experience (in a leadership role) is also required. Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast-paced environment, and have a passion for delivering exceptional care to clients.
Schedule: 4 ½ day work week or 38-40 hour work week; some Saturday hours are required
Salary/Pay: $18 - $24/hour
Responsibilities and Duties:
- Ensure that all team members in the Department are productive.
- Ensure our clients are receiving excellent customer service and have a great “experience”!
- Ensure the tone and communication with team members is high and handle any factors that are lowering this.
- Ensure appointments are being scheduled per policy to keep a steady flow of appointments.
- Ensure all surgery slots are booked.
- Responsible for smooth and efficient patient flow.
- Make sure all team members under your supervision are informed about and understand any new policies put in place.
- Responsible for training and correction of the CCS team.
- Acts as a liaison between Practice Manager, Office Manager, and CCS team for routine matters such as questions about policies and procedures, special projects, etc.
- Ensure open/closing procedures are being followed and that the nightly deposits are accurate.
- Assist in quarterly/annual reviews on CCS team in conjunction with the PM.
- Report to PM routinely (as needed) on posts under your supervision.
- Ensure CCS are utilizing all check lists accurately.
- Ensure each team member has an accurate and updated job duties list at all times.
Benefits:
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
- Medical, dental, vision, and prescription drug benefits for you and eligible dependents
- Paid time off for full-time employees
- 401(k) plan
- Guardian voluntary benefits
- Pet benefits
