Join our brand-new hospital Caring Hands of Suffolk as we seek an independent and compassionate Veterinary Practice Manager to join our dedicated team!
We are thrilled to announce the upcoming opening of our newest location in Suffolk, Virginia, scheduled for August 2024. As a trusted name in veterinary services, Caring Hands is committed to providing top-notch care for beloved pets, ensuring their health and well-being are always prioritized. Join us as we embark on this exciting journey to expand our reach and continue serving the community with dedication and passion.
Why Caring Hands Animal Hospital of Suffolk, VA?
Caring Hands Animal Hospital currently has 8 locations across northern Virginia and Maryland and is excited to bring our exceptional patient and client experience to Virginia Beach. We are searching for individuals who share our core values and passion for veterinary medicine, and possess the tenacity it takes to build a new hospital. Do you have what it takes?
Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state of the art care for our patients including computerized patient records, digital radiography, and in-house laboratory.
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Responsibilities include day-to-day operations with a major focus on strong personnel management responsibilities including hiring, training and development.
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A strong commitment to the client experience is imperative to be successful in this position. Other valuable traits include strong initiative, understanding the balance needed between business and staff needs, and leading by example.
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Must have strong capabilities in: organization and prioritization, mathematical analysis (data management & interpretation, problem solving, and deductive reasoning), computer systems (our practice management system), and the ability to both formulate plans for improvement on your own and in conjunction with the rest of the management team.
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Veterinary industry experience strongly preferred.
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Accounts receivable – manage any overdue accounts
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Accounts payable – submit invoices for payment and upload receipt
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Reconcile daily cash and credit card payment
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Review monthly financial statements (P&L among others)
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Manage payroll and submit in a timely manner
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Work directly with the recruiting team in finding new talent
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Interview candidates
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Hire new employees
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Onboard and oversee training of all new staff
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Manage staff schedule
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Manage staff training protocols
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Conduct monthly staff meetings
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Conduct annual staff reviews
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Discipline and discharge employees, in cooperation with HR
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Create and maintain standard operating procedures and update as needed
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Mediate internal disputes
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Maintain the site safety manual
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Maintain SDS book
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File workmen’s comp claims when needed
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Oversee x-ray safety guidelines
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Ensure appropriate handling and storage of all drugs and chemical
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Conduct safety training
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Manage inventory in an efficient manner
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Maintain DEA logs
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Ensure safe and secure storage of controlled substances
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Return or dispose of expired medication
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Maintain computer inventory records
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Handle client complaints
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Respond to client questions
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Create and adjust as needed a client flow system
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Manage schedule in practice management system
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Ensure client letters and cards are sent out in a timely manner
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Monitor new client numbers and client retention
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Monitor quality of service through client surveys
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Manage client reminder system to ensure best practices
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Maintain computer system
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Ensure all medical equipment is maintained and serviced appropriately
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Oversee hospital cleanliness
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Address any facility needs in a timely manner
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Competitive salary: Starting salary $70,000 or higher based on experience and skillset.
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Medical, dental, vision, and prescription drug benefits for you and eligible dependents
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Paid time off for full-time employees
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401(k) plan
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Continuing education allowance for licensed technicians
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Guardian voluntary benefits
