West Side Pet Clinic is seeking a Full-TIme Veterinary Receptionist!
Our dynamic, dedicated team is searching for someone who believes in putting the patient first and providing excellent customer service. We are a fast-paced, urban practice located on Niagara Street.
Why West Side Pet Clinic in Buffalo, New York?
Opened in 2014, West Side Pet Clinic and local Buffalo veterinarian provides a new kind of quality, low-cost pet wellness care. Founder veterinarian, Susan Sickels, DVM and R. Reed Stevens, DVM recognized there are several dog and cat needs that were not addressed by the veterinary clinics in the area.
West Side Pet Clinic focuses on four major areas of care:
- complete physical exams
- vaccinations
- common health concerns (fleas, ticks, ear infections, allergies, worms, etc.)
- educating pet owners on how preventing disease is less expensive than curing them
Our goal is to be a sustainable, community-oriented, small animal clinic helping pet owners care for their pets. We are committed to help in the revival of our surrounding neighborhood.
Our Commitment to Diversity:
We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.
Who are we looking for?
Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients. 1 year of previous veterinary experience is preferred.
Schedule: Monday - Friday 8am to 5pm
Salary: $16-$17/hr
Responsibilities:
- Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
- Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
- Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
- Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
- Assist in cleanliness and maintenance of the hospital to ensure a great client experience.
- This position will require rotating weekends
Benefits:
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
- Competitive salary
- Medical, dental, vision, and prescription drug benefits for you and eligible dependents
- Paid time off for full-time employees
- 401(k) plan
- Continuing education allowance for licensed technicians
- Guardian voluntary benefits
