Seeking an independent, compassionate Receptionist to join our team!
Why Ellicott Street Animal Hospital, North Buffalo Animal Hospital, and West Side Pet Clinic in Buffalo, New York?
Ellicott Street Animal Hospital and our sister hospitals are respected in the community as progressive, urban animal hospitals known for the great care we take with our patients, clients, and employees alike. We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography, digital dental radiography, in-house labs, cold laser therapy, and EKG. Our goal is to be a sustainable, community-oriented, small animal clinic helping pet owners care for their pets. We are committed to help in the revival of our surrounding neighborhood.
Our Commitment to Diversity:
We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.
Who are we looking for?
Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients. The right candidate must be well-organized and detail-oriented. At least 1 year of previous experience is preferred. The ideal candidate will have the flexibility to work across all 3 of our hospitals, located in the Buffalo area.
Schedule: All locations are staffed from 7:15am M-F with varying evening hours.
Salary: $16-$18/hr
Responsibilities:
- Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
- Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted for, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
- Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
- Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
- Assist in cleanliness and maintenance of the hospital to ensure a great client experience.
Benefits:
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life.
These include:
- Competitive salary
- Medical, dental, vision, and prescription drug benefits for you and eligible dependents
- Paid time off for full-time employees
- 401(k) plan
- Continuing education allowance for licensed technicians
- Guardian voluntary benefits
