Seeking an independent and compassionate part-time Veterinary Customer Service Representative to join our team!
Why Green Hills Veterinary Clinic in Moberly, MO?
The professional and courteous staff at Green Hills Veterinary Clinic LLC seeks to provide the best possible medical care, surgical care and dental care for their highly-valued patients. We are committed to promoting responsible pet ownership, preventative health care and health-related educational opportunities for our clients.
Our team wants you to know...
"Our mission at Green Hills Veterinary Clinic is to provide high quality care to the Moberly community and do so in a caring, professional and ethical matter. We will achieve our mission by always being an advocate for the patient, be it preventative health, pain alleviation, or disease treatment.”
Our Commitment to Diversity:
We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.
Who are we looking for?
Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients.1 year of previous veterinary reception experience is preferred.
Schedule: This is a part-time position at 20-30 hours per week.
Salary: $13-16/hr based on experience
Responsibilities:
- Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
- Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
- Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
- Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
- Understand common vaccination protocols, basic lab tests, common companion animal, equine, and food animal health basics and diseases as well as veterinary terminology for a mixed animal veterinary practice
- Assist in cleanliness and maintenance of the hospital to ensure a great client experience
- Competitive pay
- Guardian voluntary benefits
