Nice to meet you, we’re Vesta Healthcare.

Vesta Healthcare is a startup with a simple mission: Delivering extraordinary outcomes by unlocking the power of caregivers. Caregivers are one of the largest, most untapped resources in the healthcare delivery system and are the unsung heroes of their care recipients. Yet despite their vital role, they are largely unsupported and invisible to the healthcare ecosystem.

At Vesta Healthcare, we enable people with personal assistance to thrive at home, in their community by assuring the people they rely on, their caregivers, have the resources, data, and support they need.  We achieve this through a combination of analytics, technology, services, and deep healthcare expertise. Our analytics help identify and target the right people and populations. Our technology creates real-time connectivity and actionable data out of observations. Our services connect to real people who can help when needs arise, and our healthcare expertise helps us understand how we create value for both payers and providers.

Our program monitors in real-time, identifying issues before they become health events, and helping connect those in need with those who can help via technologies such as video, chat, and telephone. Our technology platform includes home-based mobile applications, a clinical dashboard, and data analytics on data not previously available to health professionals. We are disrupting a $109 billion industry and have recently closed our latest funding round with a blue-chip list of investors.

We’re looking to add to our team of experts who care deeply about our mission.  

Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our  healthcare system. We're inspired by caregivers and seek to create a platform that recognizes, utilizes and supports the vital role they play.  We strive to  continuously learn, explore, experiment and achieve results. We are here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids)

The ideal teammate would be…

An individual passionate about helping people and problem solving through collaboration. Our ideal candidate is detail- and people-oriented, dynamic, and will always go the extra mile to see our team be successful. Someone who greatly enjoys training others, speaking with older adults and their care teams about our program, data analysis, accountability metrics, and creating a fun work environment.  They are proactive problem-solvers and like to collaborate cross-functionally to achieve shared goals. Someone who enjoys working as a team to collectively achieve maximum results.

The ideal teammate would be able to:

  • Communicate with the patient and their care team through various channels (calls, text, chat, etc) to ensure optimal clinical outcomes
  • Respond to inbound inquiries from patients and their care team promptly
  • Maintain a positive, empathetic and professional attitude at all times
  • Collaborate closely with the Program Enrollment Specialists on the post-onboarding experience for both members and caregivers, providing high-touch support and necessary resources
  • Educate new care team members on the Vesta mobile application and the value Vesta offers
  • Ensure customer satisfaction of the Vesta program
  • Manage a frequently evolving outreach list to drive department productivity
  • Coordinate with cross-functional teams in troubleshooting and resolution of reported issues with the Vesta Healthcare application and devices
  • Document all interactions with the patient and family within our proprietary system and our EHR
  • Manage tasks for patients as needed (i.e. schedule appointments, collect consent, send documents, etc) 
  • Function within timeframes of a fast-paced startup in the healthcare environment
  • Perform other duties as required or assigned

Would you describe yourself as someone who has:

  • Fluency in Spanish and English (required)        
  • 1-3 years of healthcare industry experience (required)
  • 2-4 years experience working in customer service, service industry, or philanthropy (preferred)
  • Experience with eClinicalWorks (EMR) (preferred)
  • Patience when dealing with patients who are stressed or upset
  • A Love for the elderly and ensuring they remain healthy at home
  • A Bachelor's degree or equivalent work experience
  • A strong proficiency in computer software navigation
  • A fundamental knowledge of GSuite
  • Strong verbal and written communication skills; is able to communicate professionally with patients and customers
  • Strong problem solving skills; able to identify problems and escalate when appropriate
  • Excellent organizational skills 
  • Ability to multitask
  • Ability to perform duties as assigned or requested
  • Comfort in a dynamic and always evolving startup environment

In addition to amazing teammates, we also offer:

  • Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
  • Paid vacation
  • Paid Sick/personal days
  • 12 paid holidays
  • One time reimbursement to set up your home office
  • Monthly reimbursement for internet or other home office expenses
  • Monthly gym reimbursement to be used for gyms, online classes, etc
  • Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
  • Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
  • Pre-tax Flex Spending/Dependent Care/Transit accounts
  • 401k with 4% match

The pay for this position will be $17 - $19 per hour based on experience.

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. 

We look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

At Vesta, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home!  If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta email.  You might see things from a similar domain address, but with a slight misspelling, for example.  We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation. 

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