Nice to meet you, we’re Vesta Healthcare.

 

Vesta Healthcare is a startup with a simple mission: Delivering extraordinary outcomes by unlocking the power of caregivers. Caregivers are one of the largest, most untapped resources in the healthcare delivery system and are the unsung heroes of their care recipients. Yet despite their vital role, they are largely unsupported and invisible to the healthcare ecosystem.

 

At Vesta Healthcare, we enable people with personal assistance to thrive at home, in their community by assuring the people they rely on, their caregivers, have the resources, data, and support they need.  We achieve this through a combination of analytics, technology, services, and deep healthcare expertise. Our analytics help identify and target the right people and populations. Our technology creates real-time connectivity and actionable data out of observations. Our services connect to real people who can help when needs arise, and our healthcare expertise helps us understand how we create value for both payers and providers.

 

Our program monitors in real-time, identifying issues before they become health events, and helping connect those in need with those who can help via technologies such as video, chat, and telephone. Our technology platform includes home-based mobile applications, a clinical dashboard, and data analytics on data not previously available to health professionals. We are disrupting a $109 billion industry and have recently closed our latest funding round with a blue-chip list of investors.

 

We’re looking to add to our team of experts who care deeply about our mission.  

 

Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our  healthcare system. We're inspired by caregivers and seek to create a platform that recognizes, utilizes and supports the vital role they play.  We strive to  continuously learn, explore, experiment and achieve results. We are here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids)

 

The ideal teammate would be…

 

An individual who’s passionate about people, data, and problem solving through collaboration. Our ideal candidate is detail- and people-oriented, dynamic, and will always go the extra mile to help our team be successful. Someone who greatly enjoys speaking with and educating older adults, simplifying more complex concepts into simple takeaways, and striving to enable the team to achieve growth-oriented targets. They are creative, proactive, problem-solvers, motivated to use data to seek out trends, and like to collaborate cross-functionally to achieve shared goals. 

 

The ideal teammate would be able to:

 

  • Manage the performance of the enrollment team ensuring member onboarding experience is effective, owning program outreach, education, and remote onboarding from start to finish
  • Train, monitor, and coach assigned team members on the entire onboarding process
  • Assist in the hiring process for new enrollment team members
  • Own training of new employees with oversight from Enrollment Manager 
  • Manage the daily production for the team including, providing daily reporting and communicating outreach and conversion status to internal and external stakeholders
  • Lead team meetings specific to training, performance, and production for enrollment department
  • Monitor individual performance of productivity goals and metrics 
  • Conduct a root cause analysis on missed virtual visits
  • Review declinations with individual enrollment specialists. Provide additional coaching and training when necessary.
  • Provide monthly inservices/refresher trainings
  • Ensure call quality control over inbound and outbound enrollment calls
  • Monitor telephonic KPIs
  • Work closely with pod captains to aid in the success of each pod.
  • Engage other departments to ensure excellent internal communication and processes are achieved.
  • Coordinate with members, caregivers, and family to ensure program consent and acceptance
  • Collaborate with the Vesta Healthcare Clinical Team in scheduling of virtual visits to onboard new members and their caregivers to the program
  • Partner with Program Engagement Coordinators and Operations Assistants in successfully transitioning newly onboarded members to the ongoing program experience
  • Distill and share learnings from outreach and onboarding conversations with Client Success, Business Operations, and Product teams to facilitate continuous improvement on both program positioning and mobile/tablet application adoption
  • Successfully manage responsibilities with consistent performance on call volume, acceptance, and conversion, targets
  • Track all activities through compliance with engagement milestones
  • Function within the timeframes of a fast-paced startup in the healthcare environment
  • Performs other duties as required or assigned

 

Would you describe yourself as someone who has:

 

  • Fluency in Spanish and English (preferred)        
  • 2-3 years of Inside Sales, call center, sales/Business Development, telephonic outreach, recruiting, or other similar experience (required)
  • 1-3 years experience working in customer service (required)
  • Prior supervisor or management experience (required) 
  • Prior experience in healthcare working with a geriatric population (strongly preferred) 
  • A Bachelor's degree or equivalent work experience 
  • The ability to understand and articulate the benefits of our program 
  • The ability to exercise judgment independently and voice noticeable issues or trends
  • Strong verbal and written communication skills; is able to communicate professionally with patients and customers
  • Strong problem solving skills; able to identify problems and escalate when appropriate
  • Excellent organizational skills and ability to multitask
  • Passion about healthcare and affecting change in the current healthcare environment
  • A strong proficiency in computer software navigation
  • Ability to perform duties as assigned or requested
  • Comfort in a dynamic and always evolving startup environment



In addition to amazing teammates, we also offer:

 

  • Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
  • Paid vacation
  • Paid Sick/personal days
  • 12 paid holidays
  • One time reimbursement to set up your home office
  • Monthly reimbursement for internet or other home office expenses
  • Monthly gym reimbursement to be used for gyms, home equipment, online classes, etc
  • Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
  • Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
  • Pre-tax Flex Spending/Dependent Care/Transit accounts
  • 401k
  • Partial ownership of Vesta Healthcare via stock options


Pay range is $60K - $80K including base salary and incentives 

We look forward to speaking to you!

 

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

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