JOB OVERVIEW:

Verve is seeking individuals eager to manage all  planning and account management aspects of a Managed Service and Programmatic sales cycle.  The Client Services Manager ideates and executes strategic solutions that will achieve clients’ KPIs and objectives.  The CSM oversees the entire process from pricing and campaign structure to creative execution and seamless campaign launch.  This role serves as the main client contact for all mid-campaign questions and optimizations, as well as performance reporting.  The CSM works closely with the Sales team and acts as a liaison to Verve’s internal stakeholders.  This is a customer service role where outgoing, organized, analytical individuals can thrive in a fast-paced, collaborative environment.  The position is best suited for a problem-solver with excellent time management skills, who can provide equal attention to a wide range of client needs and build lasting client relationships.  

RESPONSIBILITIES:

  • Collaborate with Sales to determine a client’s campaign objectives in order to craft custom RFP responses, including pricing, targeting, creative tactics, and attribution measurement
  • Act as a key leader and liaison between client and Revenue Operations, Analytics, Creative, UX, and other internal departments
  • Provide insightful sales collateral for pre- and post-sale presentations intended to drive retention and continued Managed Service and Programmatic account growth
  • Deliver exceptional customer service by providing timely deliverables and managing client expectations, while showcasing mobile capability expertise
  • Assist in monitoring pacing, performance, and opportunities for campaign optimizations and upsell
  • Provide final reporting, insights, and recommendations – inclusive of ad engagement metrics, foot traffic measurement, and 3rd party study results

REQUIREMENTS:

  • Bachelor’s Degree in Marketing, Communications or related field, or equivalent work experience
  • 3+ years experience in a digital media environment, preferably in mobile planning and/or account management
  • Dynamic personality able to effectively engage and influence a variety of audiences, including internal team members and external client contacts
  • Proven understanding of digital media terminology and mobile industry trends
  • Excellent communication, and presentation skills, ability to prioritize multiple responsibilities in a fast-paced environment
  • Proficiency in Microsoft Office, particularly Excel and PowerPoint
  • Acquaintance with 3rd Party data providers (Nielsen-Catalina, Datalogix), research/measurement providers (comScore, Millward Brown, FourSquare, Placed), and Programmatic (Rubicon, SpotX) a plus 

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