WE ARE VERITONE

Veritone (NASDAQ: VERI) designs human-centered AI solutions. Serving customers in the talent acquisition, media, entertainment and public sector industries, Veritone’s software and services empower individuals at the world’s largest and most recognizable brands to run more efficiently, accelerate decision making and increase profitability. Veritone’s leading enterprise AI platform, aiWARE™, orchestrates an ever-growing ecosystem of machine learning models, transforming data sources into actionable intelligence. By blending human expertise with AI technology, Veritone advances human potential to help organizations solve problems and achieve more than ever before, enhancing lives everywhere. To learn more, visit Veritone.com.

Veritone is seeking a motivated Customer Marketing Manager to lead and execute customer-facing marketing communications strategies to enhance customer engagement, increase customer retention and drive customer loyalty. As the Customer Marketing Manager, you’ll be responsible for creating and implementing marketing communications programs for customers in the media, entertainment, public sector and talent acquisition industries. You will be tasked with owning our customer newsletter; sourcing, developing and promoting customer case studies; maintaining our presence on peer review sites; and driving ad hoc brand awareness campaigns. You will also focus on supporting the customer experience by outlining the customer journey and developing regular communication touchpoints that increase engagement and retention. Reporting to the Director of Corporate Communications, the Customer Marketing Manager will work closely with the marketing team, sales team, customer success team and other key stakeholders to ensure our customer marketing strategy is consistent with our values and objectives.

WHAT YOU’LL DO 

  • Design and execute customer-facing programs to increase engagement and promote additional products and services to existing customers in the media, entertainment, public sector and talent acquisition industries
  • Create, manage and distribute customer-centric content across various channels to ensure a seamless and integrated experience 
  • Monitor, analyze and report on the effectiveness of campaigns to make data-driven decisions that will optimize marketing strategies and tactics
  • Gather and analyze customer feedback by conducting surveys, focus groups and other methods to gather customer feedback
  • Work closely with sales, product development and customer service teams to ensure alignment of marketing efforts
  • Own our quarterly customer newsletter by curating and creating engaging content that communicates company updates, product developments, industry insights and customer success stories.
  • Develop and promote customer case studies by conducting customer interviews, gathering data and writing detailed stories that showcase customer achievements.
  • Maintain and enhance Veritone’s presence on peer review sites (e.g., G2, Trustpilot, Capterra), including developing campaigns that encourage satisfied customers to leave positive reviews and reporting on review site performance

WHAT YOU'LL NEED 

Experience

  • Bachelor’s degree in Marketing, Communications, Business or a related field
  • At least three years of customer marketing experience in a B2B environment with a proven track record of creating and managing compelling customer marketing campaigns that deliver measurable results
  • Experience with email marketing platforms and content management systems (Pardot experience preferred but not required)
  • Familiarity with peer review sites and online reputation management (G2 experience preferred but not required)
  • Experience working with sales and customer success teams to activate campaigns and programs
  • Understanding of customer experience journeys and touchpoints that leverage paid and unpaid channels (including events and digital events) to achieve business and marketing objectives
  • Experience facilitating customer conversations and building relationships with executives and decision-maker
  • AI, machine learning and technology background are a plus

Skills and ability

  • Exceptional writing, editing and storytelling skills
  • Strong analytical skills to monitor the effectiveness of customer-facing campaigns and make data-driven decisions
  • Excellent project management and time management skills with the ability to handle multiple tasks and deadlines
  • Creative thinker with a data-driven approach to marketing
  • Strong interpersonal skills and the ability to build relationships with customers and internal teams
  • Highly organized and strongly self-motivated

WHAT WE OFFER 

  • An incredible opportunity to impact AI for good and empower the human with AI solutions and services
  • A competitive compensation package
  • Participation in the Company’s Equity Program 
  • Remote first + Hybrid workplace
  • VERI Communities (Affinity Groups) & Belonging
  • Empowerment to build your career journey at Veritone
  • Flexible (Paid) Time Off
  • Benefits Program: medical, dental, vision, 401K matching, and more!
  • Mental health awareness and support

OUR CULTURE

  • Loves learning & continuous growth; stays current on marketing trends
  • Can juggle multiple projects, priorities, and deadlines with a positive attitude
  • Comfortable in a fast-paced, small company environment
  • Collaborative and always contributing value
  • Driven to win as a team
  • Remote first workplace
  • Check us out!

Veritone is a leading provider of artificial intelligence (AI) technology and solutions. The company's proprietary operating system, aiWARE, orchestrates an expanding ecosystem of machine learning models to transform audio, video and other data sources into actionable intelligence. We love to continuously grow while staying ahead of trends and creating structure in an unstructured world. 

If you’ve made it this far and align with our goals, we look forward to reviewing your qualifications!

DISCLOSURE

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

(Colorado & California Only*): Minimum annual salary of $70,000.00. This base pay is for illustrative purposes only and will be determined based on skills and experience comparable to the job requirements. This position may be eligible for additional compensation and benefits including but not limited to: incentive compensation; health benefits; retirement benefits; life insurance; paid time off; parental leave and benefits; and other employee perks and benefits.

*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired in California & Colorado.

#LI-EK1
#LI-REMOTE

#pandoiq

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Veritone’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.