Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance in domain name system (DNS) services.

We are a mission focused, values driven company where each individual can contribute to building a stronger, more secure internet. We offer a dynamic and flexible work environment with competitive benefits and the ability to grow your career.

We are seeking an experienced Technical Senior Manager - ServiceNow Platform with deep expertise in IT Service Management (ITSM) and IT Asset Management (ITAM). The ideal candidate will have proven experience designing, implementing, and managing complex ServiceNow platform solutions. This role will involve overall platform implementation, driving innovation, ensuring system optimization, and managing a technical team responsible for platform delivery. Ideal candidates demonstrate strong leadership skills to guide technical teams and business stakeholders.

Key Responsibilities:

Platform Strategy:

Lead the overall design of the ServiceNow platform, ensuring alignment with business goals and industry best practices
Collaborate with business leaders, stakeholders, and technical teams to develop and implement innovative solutions using ServiceNow platform
Define platform roadmaps by ensuring scalability, performance, stability, and audit compliance
Lead the design of workflows, integrations, and modules to extend the ServiceNow platform’s capabilities

ServiceNow Implementation & Optimization:

Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, SecOPs, GRC, TPRM, and other relevant modules
Manage platform upgrades and ensure all applications are optimized and adhere to enterprise security and compliance standards
Provide technical guidance to configure, customize, and develop on the ServiceNow platform based on business needs
Manage the documentation of solutions, internal technical and process knowledge base materials, and training of process owners and stakeholders

Team Leadership & Management:

Manage a team of ServiceNow engineers, providing mentorship, guidance, and career development
Work closely with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and ensure platform success
The ability to meet strict deadlines and other targets both individually and as the leader of multiple teams, strong decision maker

Stakeholder Engagement & Communication:

Engage with executive leadership to understand business objectives, providing solutions that deliver tangible value and measurable outcomes
Coordinate with business and IT stakeholders to ensure clear communication regarding project status, challenges, and milestones

Continuous Improvement:

Establish governance and best practices to continuously improve platform performance and operational efficiency
Stay current with the latest ServiceNow trends, releases, and best practices, proactively applying new technologies and functionalities to enhance the platform
Create a safe space for engineering team members to experiment with technical solutions that may solve organizational problems

Required Qualifications:

Experience:

10+ years of experience with ServiceNow, including deep expertise in ITSM, ITAM, SecOPs, GRC, and TPRM modules
Strong experience in architecture and design of ServiceNow platform implementations, including workflows, custom apps, and integrations
Proven management experience leading technical teams and delivering large-scale projects

Technical Skills:

Proficiency with scripting languages (JavaScript, Glide, etc.) in the context of ServiceNow platform development and Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and Change Request Management processes
Experience integrating ServiceNow with external systems via REST/SOAP APIs, Integration Hub and Spokes
Experience with Agile, Scrum and Kanban development methodologies

Leadership & Communication:

Demonstrated ability to manage and mentor technical teams, ensuring a collaborative and high-performance culture
Excellent verbal and written communication skills, with the ability to present complex technical concepts to business leaders and stakeholders

Education/Certifications:

Bachelor's degree in IT, Business, or related field preferred or equivalent work experience
ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ITIL v3/v4 certification is a plus
Certified Technical Architect (CTA) is a big plus

This position is based in our Reston, VA office and offers a flexible, hybrid work schedule

The pay range is $164,300 - $222,300.

The anticipated annual base salary range for this position is noted above, however, base pay offered may vary depending on job-related knowledge, skills, experience. Verisign offers a discretionary bonus which is based on individual and company performance, and certain roles may be eligible for discretionary stock awards.

Verisign is an equal opportunity employer. That means we recruit, hire, compensate, train, promote, transfer, and administer all terms and conditions of employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, age, protected veteran status, disability, or other protected categories under applicable law.

Additional Information:
Our Careers Page
Our Benefits Summary
Verisign in the Community
Our EEO Statement
Our Privacy Notice for Job Applicants/Candidates
Reasonable Accommodations

Staffing agency policy: No fees will be paid for unsolicited resumes submitted to Verisign or our employees by third parties.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Preferred Name

A preferred name is a first name (i.e., given name) that may be chosen to be used instead of legal first name.

Address *

Address Line 2

City/Region *

State/Province *

Country Code *

Zip code *

This position offers a flexible, hybrid work schedule and is located in Reston, Virginia. Reston-based employees must live within a 70-mile driving distance of the office. Do you live within 70 miles of Reston, Virginia? *

How did you hear about us? *

If your response is 'Other', 'Job Fair' or 'Employee Referral', please provide details:

Are you currently or were you previously a U.S. Government civilian or military employee? *

If you answered Yes, you may be asked to provide the ethic opinion letter (DAEO Letter).

Do you have a personal (extended family or friend) or business relationship with a Non-U.S. government official or employee of a state-owned enterprise? *

A state-owned enterprise (SOE) or government-owned enterprise (GOE) is a business enterprise where the government or state has significant control through full, majority, or significant minority ownership.

Have you previously worked for Verisign? *

Do you currently have a relative employed with Verisign? *

I acknowledge that all information provided is accurate and true. *

Voluntary Self-Identification: Gender and Race *

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Verisign’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender:

Please identify your race/ethnicity *

Race/Ethnicity: Definitions

Voluntary Self-Identification: Veteran Status *

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status:

Voluntary Self-Identification of Disability *

Form CC-305

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.

Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

¹Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

Disability Status:

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.

Technical Senior Manager - ServiceNow Platform

Apply for this Job