Solutions Delivery Manager

Position: Full-time, Permanent

Location: Palo Alto, CA

Company Description

At Vera, we're building the trusted standard for securing and sharing information. Vera is changing the way businesses around the world protect enterprise data. Our platform provides dynamic data protection for any kind of information, on any device, and gives you the power to revoke access at any time. We've built a smart, creative, and focused team, solving tough challenges in a diverse, fun, and flexible work environment. Together, we can change how security services are built, deployed, and delivered to enterprises.

 

Backed by Battery Ventures, Sutter Hill Ventures, Amplify Partners, Capital One Growth Ventures, and some of Silicon Valley’s most notable cyber-security angel investors, we're changing the way security works for the enterprise.

 

Join us!

 

Job Description

The Solutions Delivery Manager (SDM) will be responsible for helping guide customers through their onboarding journey and providing solution deployment services. The SDM is an experienced, enthusiastic, and hands-on professional who can rapidly learn Vera’s value proposition and apply it to customers of all sizes. The SDM is responsible for leading multiple, concurrent customer deployment projects to ensure long-term customer success. The SDM will also be responsible for training our customers and working to continuous improve our Professional Services delivery processes. The SDM will be collaborating with internal teams including Sales, Engineering, and Product Management to ensure successful and timely deployments.

 

Responsibilities

  • Be proactive in providing outstanding deployment, and post-installation configuration services resulting in outstanding customer satisfaction
  • Translate strategic initiatives in the account plan into executable actions, applying best practices in customer delivery methodology
  • Communicate all aspects of Vera’s integration services and train our customers and partners at the technical and/or functional level
  • Create best practice documentation such as deployment guides, validation tools, training videos, and FAQ’s

 

  • Manage cadence by leading the reporting and tracking functions of the customer onboarding process
  • Deliver prompt, high quality service and leadership to align with customer goals and requests
  • Work with Sales team in pre-sale activities, reviews, and lead scoping efforts for deployment planning
  • Engage with Product Management to provide early feedback on product features and capabilities ensuring alignment with customer expectations
  • Work with Engineering & Release Management to ensure enterprise readiness of all our products
  • Become a product expert by training on every new product release
  • Review and contribute to technical product documentation

 

Qualifications

  • 5+ years of experience implementing any of the following: cloud applications, security solutions, and/or IT infrastructure deployments
  • A Bachelor's degree in Computer Science, Information Technology, or equivalent work experience required
  • Previous hands-on technical experience in a SDM or similar customer-facing role is a must
  • Consultative experience with both customers and partners as a subject matter expert
  • Ability to communicate effectively and articulate technology concepts in a clear, understandable manner
  • Experience working on collaborative teams and following project engagement workflows and methodologies
  • Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems
  • Demonstrates excellent identification, resolution, and management of customer issues
  • Effectively manages client expectations with the ability to work independently under minimal supervision
  • Startup experience is a plus
  • Travel expectation: 25-35%

 

 

Technical Qualifications

 

  • Strong working knowledge of security and networking concepts like SSL, DNS, Firewalls
  • Experience with Linux and Windows OS
  • Experience implementing single sign-on SSO integration services such as Okta, Ping Federate, OneLogin, Microsoft Azure AD
  • Experience configuring LDAP and Active Directory Services
  • Experience with Microsoft SharePoint Cloud and on-premise deployments
  • Experience working with Enterprise Cloud storage solutions such as Box, Dropbox, and OneDrive
  • Understanding of AWS infrastructure and managing Cloud Formation Templates is a significant plus
  • Security certifications (CISSP etc.) a plus

 

Additional Information

What you will get:

  • A great team-oriented environment
  • The freedom to be creative and make a difference
  • Competitive Compensation package
  • Excellent medical benefits

 

 

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