Company Overview:

At Veo, we are on a mission to end car dependency by making clean transportation accessible to all and advancing the next generation of fully electric micro-mobility systems. Our fleets are constantly evolving and feature a range of vehicles - from pedal and electric bicycles, to standing and seated e-scooters, e-cargo bikes, and ADA accessible devices. We design and build our own vehicles, hardware, and software systems in house and run all our local operations to provide safe, efficient, and responsive mobility services that make communities more sustainable and livable.  We are looking for exceptionally talented individuals who are ready to develop and implement new solutions to these exciting challenges. We are headquartered in Santa Monica, CA, but are hiring across the U.S. Join us!

Job Summary

As Veo’s VP of Operations, you will be responsible for the entire operations function of the business. You will lead a large, talented, and highly-distributed team to solve the most complex operations challenges in micromobility industry. Your goal is to achieve financial targets (revenue, and profitability), build world-class teams, and deliver the best possible experience to our riders. You will join the leadership team and work closely with the founders.

Responsibilities:

  • Own the operations functions of the business and report directly to the President & co-founder
  • Responsible for delivering key financials targets and operations OKRs:
    • Manage P&L across all markets
    • Identify problems, build plans and drive implementation to improve revenue and profitability
    • Develop and own operations KPIs, including fleet uptime, labor productivity, etc; make data-driven decisions to drive continuous improvement
  • Build and lead teams:
    • Lead market operations (GMs, OMs, field teams), central operations (fleet health, efficiency, compliance, launch), business operations (vendors management, warehouses and vans, safety, procurement) teams
    • Set day-to-day priorities and ownership for the teams; hold the teams accountable for delivering the results
    • Own quarterly budget, plan resources, own the decisions of change management in the team
  • Build fundamentals for scale:
    • Drive new initiatives and drive improvement in system & tools to make operations as efficient as possible
    • Create structures and processes to ensure effective collaborations between teams
    • Set clear strategy and direction for scale / remove bottlenecks
  • Work closely with engineering, finance, HR, partnership, and supply chain team to deliver company objectives and key initiatives
  • Travel frequently to local markets
  • Develop close relationship with front-line workers
  • Shape the strategy for Veo as a core member of Veo’s leadership team

Requirement:

  • B.S/M.S in Management, Logistics, Engineering, or related field/MBA is a plus
  • 15+ years experience in operations management, business consulting or related field in a fast-paced, operations focused environment
  • Proven track record in managing large teams in complex environments
  • Experience working in startups; know how to operate effectively with lean resources, changing priorities, and ambiguity
  • Ability to think strategically and also act practically
  • An operational leader with a bias for execution who seeks to identify and drive improvements at all levels
  • Must be data-driven / make data-driven decisions, and know how to use data to tell the good story
  • Willingness to get hands dirty and travel up to 40% of the time

Benefits and Perks:

  • Stock options
  • Unlimited PTO
  • Medical/dental/vision coverage
  • 401k with 3% match 
  • Opportunity to work in a fast-paced technology company

The base salary range for this full-time position is $230,000 - $280,000 + Annual Profit Share Bonus + Equity (Stock Options) + Full Range of Benefits. Veo is a total compensation company, and pay is determined by geographic cost of labor and additional factors, including job-related skills, experience, and relevant education or training - so not all candidates will be eligible for the upper end of the salary range. Our total compensation package for this role, including bonus potential, ranges from $255,000 to $335,000 per year. While this is our expected range, bonuses for this role are designed to have unlimited upside potential, so additional earning opportunities may be available. 

Note: Veo benefit, bonus and stock programs may be subject to eligibility requirements and other terms of the applicable plan or program. The listed range is a good faith estimate, and exact compensation and total package may vary depending on market conditions and performance.

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