About The Role:

The Systems Engineer is part of our growing IT Operations team, which oversees and manages VentureWell’s IT infrastructure and systems. This position focuses on managing the macOS, Linux, and SaaS infrastructure backbone of VentureWell in addition to managing IT support escalations. This is a great role for someone who has a passion for technology, teamwork, and continuously improving the technology experience for end users. We are ready to welcome a new member onto our team as soon as possible., which oversees and manages VentureWell’s Information Technology (IT) infrastructure and systems. This position focuses on managing the macOS, Linux, and SaaS infrastructure backbone of VentureWell in addition to managing IT support escalations. This is a great role for someone who has a passion for technology, teamwork, and continuously improving the technology experience for end users. We are ready to welcome a new member onto our team as soon as possible.

Responsibilities:

Technical Responsibilities (60-70% of time)

Manages fleet of Apple devices through MDM (macOS, iPadOS, iOS and Jamf)
Configures and manages SaaS (Google Workspace, Slack, Zoom, Okta, BetterCloud), including integrations
Manages and maintains cloud and on-premise Linux servers, working with internal and external stakeholders to ensure VentureWell’s security posture is maintained at all times
Implements and maintains an approved SaaS tool inventory that is visible and transparent to all staff and supports streamlining and reporting on user management and provisioning
Triages and vets requests for new software; provides status updates to requestor(s), and documents final decisions.
Serves as escalation point for technical end user support and troubleshooting with an emphasis on complex tech support requests focused on SaaS applications, device troubleshooting, and integration server issues
Stays up to date with new features and product releases; researches and recommends new tools as well as products and services as appropriate to meet user and business needs

Non-Technical Responsibilities (30-40% of time)

Builds relationships with all staff across the organization, checking in regularly to ensure people have what they need and technology is performing as it should
Maintains standard operating procedures (SOPs) and documentation on an ongoing basis
Assists with planning, prioritization and execution of approved operational initiatives; provides regular status updates to end users and IS team as projects progress

What You Bring:

At least 7 years of experience working in the IT space
At least 4 years of experience with macOS and Apple hardware provisioning and troubleshooting; at least 3 years Linux administration experience (Ubuntu, CentOS)
Proficient in scripting language (Bash, Python)
Deep technical knowledge of SaaS applications, including experience managing Google Workspace, Okta, Slack, Jamf and Zoom. Experience managing Airtable a huge plus
Experience with information system security principles, networking, and general software management best practices
Adept at providing proactive needs assessment and supporting staff remotely, including the ability to conduct root cause analyses, identify appropriate solutions, and implement them
A high degree of professionalism and confidentiality with sensitive data
Exceptional prioritization, problem solving, diagnosis, and troubleshooting skills
Network+, Security+ certifications are preferred but not required

Across the Board, VentureWell Staff:

Are able to succeed and thrive in an environment with competing and changing priorities and tight deadlines
Have track records of and ability to build solid collaborative working relationships, and are proven team players who enjoy a “customer service” orientation to collaboration
Are committed to embedding equity in our internal practices and culture and in our programs in order to live and achieve our mission
Bring openness and engagement to personal, professional, and organization-wide learning on race, class, gender, justice, and equity
Are curious and committed to issues of environmental sustainability
Are self-starters with excellent attention to detail and a commitment to delivering high-quality work
Are active learners who independently learn new tools and work processes quickly
Have excellent written and oral communication skills

Our Benefits*:

An attractive and equitable compensation package, including:

a salary range of $105,000 to $125,000 commensurate with experience and internal equity
403 (b) with 200% match up to a maximum contribution from VentureWell of 10% when the employee puts it 5% (eligible after one year of service for the match)
Medical, Dental, and Vision insurance
$1,000 home office stipend upon hire

A true focus on work-life balance with work weeks that reflect that

It’s our aim for our employees in this position to not work more than a 40-hour workweek
20 paid vacation days
12 paid holidays
12 paid wellness days

*Benefits are reviewed each fiscal year and may be subject to change.

What We Offer:

A culture where people work intentionally and collaboratively in pursuit of our mission
Values we believe in
A commitment to Diversity, Equity, Inclusion, and Accessibility

About VentureWell:

VentureWell supports the cultivation of an emerging generation of science and technology inventors and the innovation and entrepreneurship ecosystems that are critical to their success. Since its founding in 1995, VentureWell has funded or trained over 16,000 science and technology inventors and innovators, resulting in the emergence of over 3,900 ventures with groundbreaking technological advancements in fields like biomedicine and healthcare, sustainable energy and materials, and solutions for low-resource settings. The startups they have supported have raised subsequent funds totaling close to 5.7 billion and are reaching millions of people in 50 countries.

Visit venturewell.org to learn more.

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The salary range for this role is $105,000 - 125,000. Where candidates land in this range will be based on experience and internal equity. I acknowledge I've seen the range and want to be considered for this role. *

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