Our client is an international, multi-billion-dollar tech powerhouse that has been inventing modern technologies and first-of-kind products that have helped generations of people around the world work, play, and live. They nurture a culture of uncompromising integrity, trust, and respect where diversity is a cornerstone of innovation and where people are encouraged to chart their destinies by exploring different opportunities for professional growth. 

Our client’s human-centered design organization brings the voice of the user to every conversation to design the future of their industry. With teams in the US, Europe, and Asia, they support all segments of the company in all markets they serve. They are expanding their capabilities and seeking design leaders as they scale their teams of best-in-class designers globally.

Position Overview  

As the Global Experience Design Director, you bring your experience managing design and innovation for premier consumer applications in mobile and PC environments to bear on strategic efforts to design and build amazing software (app, web, and cloud-based) user experiences for customers. You will define the product/service ecosystem roadmap, and with your deep understanding of customers’ needs and expert knowledge of competitive market dynamics, you and your global team of designers will build next generation digital services for the Future Ecosystem of Work. You will help executive leadership understand how the vision can be realized and will collaborate with all functions of the business and with internal and external stakeholders to deliver solutions that complement core offerings. You will establish, socialize, and evangelize the frameworks, methods, tools, and integrated development processes required for the company’s shift to designing and delivering integrated solutions.

Core Responsibilities 

The GXDD will:  

  • Lead the design and development of digital services experiences across all categories, in all markets, and across all platforms 
  • Guide product visions and strategic roadmaps that lead to the growth of existing products/services while pursuing new ones 
  • Apply an advanced user-centered design process, based on deep data-driven insights complemented with the talent and creativity needed to develop differentiated, innovative, and personalized experiences that drive new value creation  
  • Partner with Marketing, R&D, Quality, Support and Operations teams to build best-in-class experiences 
  • Lead and harness the talents of a diverse global design team through experience development cycles – from ideation though delivery - within a complex environment 
  • Cultivate company values and team creativity while growing competency through thought leadership and best practices; nurture and mentor talent, and create the best environment for designers to grow and thrive 
  • Manage design operations to provide efficiency and effectiveness 
  • Establish frameworks to measure business success from the perspective of the user 
  • Assess current and planned roadmaps and recommend innovative and creative solutions, work with the Advanced Design team to integrate new experience concepts into overall planning 
  • Maintain relationships with senior leadership and cross-functional partners; foster a collaborative culture that aligns resourcing and agendas from all perspectives 
  • Build strong relationships with partner organizations across the company to define and implement support strategy 
  • Set high standards for excellence through your organization’s use of user-centered principles and methods across all UX sub-disciplines 


The GXDD brings experience: 

  • Designing and delivering premier user experiences for millions of users in web, mobile, and PC environments  
  • Developing services and solutions that produce a positive impact on the business 
  • Delivering compelling experiences across multiple platforms at scale, with an emphasis on mobile 
  • Fostering a culture of innovative thinking; attracting and retaining a diverse community of talent with a strong bias towards development and career growth 
  • Providing the operational framework for a design community to thrive 
  • Anticipating and leading people through change 
  • Generating actionable insights that drive engagement through personalization 
  • Applying business acumen to challenges and developing solutions that reflect solid judgment 
  • Collaborating and influencing throughout a global, matrixed organization 
  • Making compelling business cases based on data-backed insights of customer domain markets 


The ideal candidate will be/have: 

  • A digital native, who thrives in that environment 
  • Curiosity and courage to push boundaries, question the status quo, and provide alternatives in a constructive and inspiring way 
  • Effective in a large organization with the agility to navigate complexity of environments, situations, and discussions 
  • A servant leader, who is motivated to build culture and community by providing the structure, care, mentorship, and development others need to flourish 
  • Strong business acuity - can gain a deep understanding of business needs (and balance them with user needs) 
  • The user experience and tech chops to have meaningful and productive conversations with knowledgeable tech colleagues. 
  • A clear and influential communicator and storyteller, who can balance empathy with conviction, gain trust, develop fruitful relationships, drive consensus, and motivate an organization toward change 
  • Results-oriented; able to provide the framework to measure success and the drive to meet objectives 
  • A growth mindset, thriving on challenge and seeing failure as a springboard for growth and stretching abilities 

Professional Requirements 

  • Bachelor’s degree in Design, Human Computer Interaction, Product Marketing, Product Management, or Business-related fields 
  • 15+ years of relevant experience 
  • Analytical mindset; comfortable aggregating large data sets and deriving key insights 
  • High emotional intelligence and excellent verbal and written communication skills to influence and lead cross-functional teams as a change agent 
  • Execution rigor that demonstrates results-oriented nature and ability to deliver on commitments 

Additional preferred 

  • Master’s Degree in Business, Marketing, or related field desired, but not required 
  • Experience with subscriptions and/or other services that reach millions of customers 
  • Experience in consumer app development with a hardware component 
  • Experience with data and analytics for testing large-scale deployment 
  • Experience in IoT devices 

Work Authorization 

Candidates for this position at our client must be legally authorized to work in the US on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. 

Diversity, Equity & Inclusion 

Our client is reinventing the standard for diversity, equity, and inclusion. By valuing differences — whether race, ethnicity, gender, nationality, ability, military status, religion, generation, sexual orientation, or views — our client engages top industry talent to drive the company’s long-term success. As an equal opportunity employer, Our client considers all qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. 

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