Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
Are you a passionate security professional with an interest in building strong customer relationships? Do you thrive in a collaborative environment where your expertise empowers customers to succeed?
Vectra is seeking a dedicated MDR Security Specialist to join our growing team. You'll use your deep security knowledge and communication skills to become a trusted advisor for our Managed Detection and Response (MDR) customers, as well as onboarding customers into our MDR/MXDR offerings.
What You'll Do:
- Customer Success Champion: Become the main point of contact, fostering positive customer experiences throughout their Vectra MDR journey.
- Technical Expertise: Solve issues, provide technical guidance, and support customers and internal teams in enhancing the value of Vectra products and services.
- Security Savvy: Monitor industry trends, stay updated on MDR standard processes, and educate customers on Vectra's platform and services.
- Strategic Collaboration: Drive deep integration of Vectra Cognito into customer workflows, collaborate on renewal strategies, and develop programs to increase product adoption.
- Data-Driven Approach: Track and report key metrics to measure customer satisfaction, health score, and product usage.
We're Looking For:
- Technical Background: Solid understanding of network security, enterprise software, and security product lines (firewalls, SIEM, etc.)
- Communication Expertise: Excellent verbal and written communication skills to connect with customers at all levels.
- Customer Focus: Demonstrable ability to build successful relationships with senior leaders (CISOs) and technical teams.
- Passionate Approach: A genuine desire to deliver exceptional customer service and drive customer success.
Qualifications:
- 2-3 years of experience in a customer-facing role within enterprise software (CSM, TAM, Sales Engineering, etc.)
- Prior experience with Vectra, SentinelOne, Microsoft Defender, or CrowdStrike
- Experience supporting high-touch, enterprise customers (Fortune 500 or similar)
- Project management skills with a keen eye for detail
- Strong analytical, negotiation, and influence skills
- Bachelor's degree preferred (Computer Science or related field)
Plus Points:
- Coding experience in Bash, Python, Powershell, API's
- Open-source development experience
Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
