Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
About this Role
As a member of the Customer Marketing team, you will partner with the Marketing, Sales and Customer Success organizations to identify key champions to participate in the customer reference program. You will manage the entire customer reference lifecycle, execute customer case studies, identify customers for speaking events / PR activities and build relationships with our key customers all while maintaining our #1 ranking on Gartner Peer Insights!
We are looking for a passionate individual with an eye for detail, exceptional communication skills and an enthusiasm that can manage any task, no matter the size! This role is critical for driving our company’s growth and expanding platform adoption with our current install base.
At a Glance
- Align with key stakeholders on customer reference needs (vertical, company size, platform requirements) and build a strategy to execute and complete case stories quarterly, based on these requirements.
- Deliver customer case studies in various formats (written, video, social clips and more) for use by our marketing and sales organizations.
- Maintain our leadership on Gartner Peer Insights and execute a plan to streamline our review collection process.
- Interact with customers in a professional manner to help finalize customer case study approval, identify customer event speakers, and maintain relationships with our customers for future reference requests.
- Track submissions and status of all customer reference activity for marketing and leadership team updates.
- Partner with the Sales organization to identify and connect existing customers with prospective customers to further the sales cycle.
- Manage event planning logistics for our annual user conference, Hunt Club. This includes managing a budget for a global event for over 300 customers.
What will impress us:
- Bachelor’s degree or equivalent
- 2+ years of professional and/or internship marketing experience
- In person sales, customer service, or retail experience
- Experience with Excel (data manipulation, macros, charts and pivot tables)
- Exceptional customer and leadership communication to present to a wide range of internal and external audiences across all levels.
- Ability to exercise independent judgement, critical thinking, and follow-through on customer communication in a timely manner
Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
