Department: Medical

Position:  Chronic Disease Management Clinic (CDMC) Manager

Employee Category:  Exempt

Reporting Relationship:  Director of Family Medicine


Summary of Duties and Responsibilities:

The CDMC Manager is responsible for the coordination of the CDMC under the supervision of the Director of Family Medicine. The CDMC Manager manages all aspects of CDMC operations including managing the schedules, leading and organizing designated staff. The manager assists and troubleshoots work related issues and also arranges back-up and overflow coverage for all front office and medical positions as needed in the CDMC.


Primary Duties and Responsibilities

  1. Coordinate staff to ensure appropriate coverage in CDMC.
  2. Train new employees for the CDMC clinical operations. Ensure that training of support staff on initial and recurring basis is accomplished as much as allowed within organizational structure specifically to CDMC processes.
  3. Coordinate all aspects of Heart Failure (HF) Research Project in addition to general CDMC operations.
  4. Troubleshoots day to day work related issues, and provides feedback to Practice Administrator.
  5. When necessary, the manager answers phones, takes messages, schedules appointments and transfers calls.
  6. Ensure call processes are in place for CDMC patients such as medication titration and monitoring of symptoms.
  7. Reports biweekly to the Director of Family Medicine in addition reports notable developments which may be reported at an ad hoc status.
  8. Follows HIPAA guidelines and Variety Care Privacy policy and procedure.
  9. Assures that all equipment related to CDMC is in appropriate working order. Notifies appropriate staff member if problems arise.
  10. Arranges and/or provides back-up and overflow coverage all positions as needed in the Chronic Disease Management Clinic.
  11. Follows “Universal Precautions.”
  12. Advises patient accordingly as directed by provider.
  13. Assist with medical emergencies as directed by provider.
  14. Appropriately and effectively leads, mentors and develops designated staff of the Chronic Disease Management Clinic.
  15. Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment.  Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable.
  16. Foster an atmosphere within the department that promotes quality service to Variety Care patients and internal customers through active listening, attention to accuracy and personal responsibility for business outcomes.
  17. As an effective team leader/member, confer, communicate and interact with all levels of management and staff to effectively coordinate special projects and develop working relationships to further the goals and objectives of Variety Care and the CDMC.
  18. Support Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable.  Provide leadership and work with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs.
  19. Performs other job-related duties as assigned.


Requirements, Special Skills or Knowledge: 

  1. Bachelors degree and a minimum of 5 years of clinical work experience. Advanced degree preferred.
  2. 1-2 years supervisory experience preferred.
  3. Background in a health care setting required.
  4. Strong typing and computer application skills required.
  5. Must possess strong interpersonal and leadership skills
  6. Ability to communicate with patients and staff effectively in English and Spanish (via interpreter as needed).
  7. Able to and takes initiative in problem solving.
  8. Trustworthy with handling confidential information.
  9. Possesses ability to work with the public and endures difficult patients.
  10. Ability to work in an active and stressful environment.


ADA Requirements:

  1. Must be able to lift 25 pounds.

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