As an Implementation Manager at Vanta, you will ensure that our customers are set up for success during one of the most critical times of the customer journey - onboarding.
At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Our CXteam is currently looking for an Implementation Manager to join us!
Vanta’s success over the last year was exponential(check out our Series B announcement) and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. You’ll add value day in and day out by managing our rapidly growing customer base during the most critical time in their Vanta journey - onboarding. Additionally, you’llhave an integral impact on building out the processes and workflows at one of Vanta’s newest sections within the Customer Experience organization.
What you’ll do as a Implementation Manager at Vanta:
Run customers through our implementation program to ensure that they are utilizing the Vanta platform to it’s fullest
Ensure that our customers are setup for success in terms of getting them activated on the Vanta platform
Support our Customer Success Managers during implementation and assist customers in achieving their business goals within their timeframe
Become a product expert on Vanta and how our platform can be used to improve security posture through our 6 standard offerings(SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR)
Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform
Utilize key data points and reports in Salesforce to proactively identify customers who may need more assistance
Conduct check-in calls with customers in order to unblock and guide them through our platform
How to be successful in this role:
Have 3-4 years of experience in Customer Success, CS Operations or Support at a SaaS company
Have 1.5-2 years of onboarding or implementation experience at a high-growth SaaS company
Have experience working in the cybersecurity or compliance industry
Be able to work PT hours
Be interested in building out a team from the ground up
Possess clear and thoughtful communication skills, with strong critical thinking ability
Be comfortable with talking through technical concepts with a technical audience
Have a keen ability to multitask
Have an outstanding work ethic and know when/how to ask for help when you need it
What you can expect as a Vantan:
Industry-Competitive Salary and Equity
100% covered Medical, Dental, and Vision Benefits with Dependents Coverage
16 Weeks Fully Paid Parental Leave for All New Parents (Moms, Dads, Adoptive, Foster)
Health & Wellness Stipend
Remote Workspace Stipend
401(k) Matching Plan
Flexible Work Hours and Location
Open & Encouraged PTO Policy
12 Company Paid Holidays
Free Memberships to Online Wellness Platforms (One Medical, Ginger, Headspace, and more!)
Virtual Team Building Activities, Lunch and Learns, and other Company-Wide Events
Offices in SF and NYC with Hubs of Vantans forming across the US, including but not limited to, Seattle, Austin, Indianapolis, LA, Boston, and more!
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
We started Vanta in 2016 as Equifax had lost every American's social security number, Home Depot had leaked its customers' credit card numbers to hackers, and Facebook admitted that it irresponsibly sent user data to third parties who tried to influence the US election. It was clear that security and privacy had become mainstream issues, and that we all increasingly relied on cloud services to store everything from our personal photos to our communications at work.
Vanta's mission is to be the layer of trust on top of these services, and to secure the internet, increase trust in software companies, and keep consumer data safe.
We do this by building an automated head of security for technology companies, and we use that system to both help a company secure itself and to prove their security to others.
If we succeed in our mission, it should feel irresponsible for users to put data into a product that isn't certified by Vanta, and irresponsible for companies to collect data without using Vanta to secure and monitor themselves.