As the Community Lead, you will launch and scale a Vanta user community in order to facilitate collaboration and knowledge-sharing amongst our customer base, drive customer retention (a top company-wide priority), and brand loyalty. 

 
At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 
 
We’re confident that a bi-product of this community will strengthen Vanta’s thought leadership in the security startup space. You’ll have a very impactful role that directly ties to customer engagement and retention. 
 
What you’ll do as a Community Lead at Vanta:
  • Develop the overall global online and offline user community strategy for Vanta
  • Drive peer-to-peer collaboration and knowledge-sharing via a single online platform, as well as virtual, and in-person events
  • Partner closely with product, marketing, customer success, and support to build trust amongst the community 
  • Define ambitious and achievable goals for community growth, engagement, and retention
  • Build relationships with customers and establish a Community Champion program (identify leaders who can help grow and foster the community, and be external representatives)
  • Increase brand affinity and customer loyalty (via NPS and retention)
  • Promote the user community amongst Vanta’s customer base and security industry at large as a well-respected source of security and compliance knowledge-sharing and thought leadership
  • Identify common customer challenges and behaviors - be a voice for the customer internally by monitoring and tracking user sentiment, and routing feedback and requests to the appropriate teams
 
How to be successful in this role:
  • Have 5 years running user community programs for B2B SaaS companies
  • Have built community programs from the ground up and scaled them to thousands of users globally
  • Have a lead team of community managers to scale programs while maintaining high levels of engagement
  • Be an expert in navigating the complexities of online and offline community management
  • Enjoy being customer-facing and services-oriented
  • Be comfortable with conflict resolution and an problem-solver who can juggle customer demands while managing complex, cross-functional projects to completion
  • Want to be part of a fast-paced, collaborative, and creative team
 
What you can expect as a Vantan:
  • Industry-Competitive Salary and Equity
  • 100% covered Medical, Dental, and Vision Benefits with Dependents Coverage
  • 16 Weeks Fully Paid Parental Leave for All New Parents (Moms, Dads, Adoptive, Foster)
  • Health & Wellness Stipend
  • Remote Workspace Stipend
  • 401(k) Matching Plan
  • Flexible Work Hours and Location
  • Open & Encouraged PTO Policy
  • 12 Company Paid Holidays
  • Free Memberships to Online Wellness Platforms (One Medical, Ginger, Headspace, and more!) 
  • Virtual Team Building Activities, Lunch and Learns, and other Company-Wide Events
  • Offices in SF and NYC with Hubs of Vantans forming across the US, including but not limited to, Seattle, Austin, Indianapolis, LA, Boston, and more! 
 
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
 
About Vanta
We started Vanta in 2016 as Equifax had lost every American's social security number, Home Depot had leaked its customers' credit card numbers to hackers, and Facebook admitted that it irresponsibly sent user data to third parties who tried to influence the US election. It was clear that security and privacy had become mainstream issues, and that we all increasingly relied on cloud services to store everything from our personal photos to our communications at work.
 
Vanta's mission is to be the layer of trust on top of these services, and to secure the internet, increase trust in software companies, and keep consumer data safe.
 
We do this by building an automated head of security for technology companies, and we use that system to both help a company secure itself and to prove their security to others.
 
If we succeed in our mission, it should feel irresponsible for users to put data into a product that isn't certified by Vanta, and irresponsible for companies to collect data without using Vanta to secure and monitor themselves.
 
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