At Van Metre, we believe that each employee contributes directly to our growth, success, and culture. We seek out candidates who love to challenge themselves and work with others to fulfill this role. Van Metre is seeking a Community Executive at Arpina Valley in Herndon, VA!
As a Community Executive at Van Metre Homes, your primary focus will be delivering a world-class experience to our valued customers. You'll facilitate an exemplary purchasing experience for prospects and a seamless build experience for buyers, driving community performance and empowering your team to provide best-in-class customer service that sets us apart. The Community Executive will have an entrepreneurial spirit and proactively seek to bring fresh ideas and innovative solutions. As a Community Executive, you'll have the autonomy to propose optimizations for more efficient business functions, streamlined processes, and customer-centric experiences, which will be instrumental in driving the success of your community and Van Metre's brand experience. Your ability to live and lead the implementation of Van Metre's brand experience will be crucial to your success as a Community Executive. In proactively identifying and resolving issues, anticipating outcomes, and making sound business decisions in partnership with appropriate resources, the Community Executive is essential to achieving a world-class brand experience and ensuring the success of your designated community.
Competencies
- Supports projects with an open mind and positive attitude
- Understands the prospect and buyer experiences
- Adapts to changing circumstances and works within an agile framework
- Instills trust among internal and external teams through exceptional communication
- Forecasts challenges, pre-determines solutions, and creatively problem solves
- Works independently and cross-functionally within internal and external teams
- Approaches a challenge as an opportunity to innovate and improve performance
- Obsessed with growth and learning from best-in-class leaders and brands
- Ideates with a data-oriented and customer-centric mindset
- Expresses empathy and exercises emotional intelligence
- Excels in a deadline-driven and detail-oriented environment
Responsibilities
- Oversight: Manage day-to-day sales office operations and provide training and mentorship to managers and associates. Includes monitoring and managing the front- and back-end of the experience, from prospecting through settlement.
- Presentation: Ensure an optimal community appearance, both within the homes and around the community. Ensure the use of approved materials when presenting information to prospects, Realtors, and Buyers.
- Engagement: Provide exceptional communication via personalized outreach and follow-ups with prospects, Realtors, and buyers. Plan and implement engagement activities including broker events, open houses, and homeowner events.
- Closing: Conduct pricing appointments, provide sales presentations, demonstrate models and available homesites, review financing available, and utilize closing techniques to fill the pipeline and meet sales goals.
- Backlog: Monitor and help manage backlog including construction status, loan status, and data accuracy, to meet settlement goals. Act as liaison between construction, buyers, and internal departments.
- Insights: Ensure integrity of data used to generate prospect, traffic, sales, and backlog reports, and relay trends to the Market Intelligence and Strategic Marketing teams for consideration in pricing and marketing messaging.
- Admin: Attend meetings with construction, loan officers, and other partners to ensure optimal operations. Perform administrative functions including new home orders, change orders, transaction recaps, etc.
Requirements
- 3-5 years experience in sales and marketing, preferably in the hospitality or real estate industry
- Strong knowledge of the real estate industry, including an understanding of the new home build process
- Experience in sales, and managing and coaching a team of representatives
- Proven track record of meeting or exceeding goals and driving revenue growth
- Experience developing and implementing sales strategies and plans
- Exceptional public speaking, problem-solving, analytical, communication, presentation, and negotiation skills
Van Metre Companies has been named a Top Workplace by the Washington Post for seven consecutive years! We have received the Washington Business Journal’s Best Places to Work Award for the last six years, and have received their Corporate Philanthropy Award for the last nine years in a row!!!
We offer excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program. We encourage employees to make full use of vacation and company paid volunteer time to refresh their bodies and minds.
Van Metre Mission Statement
The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.
