🤠 Why Join Us 

User Interviews is a fully remote team (even in the before times). We are proactive about staying connected to one another despite not sharing the same physical space. Remote culture is real, and we care about it—a lot. 

We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work and to communicate clearly and transparently with your distributed teammates. 

On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement. 


⭐️ About User Interviews 

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.  

That’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.


📈 Engineering at User Interviews 

You'll be joining a team that cares deeply about talking to our users, creating great experiences for them, and incorporating their feedback into everything we do. Plus, it is a chance to build a product used by your peers at world class companies. There is a fun-meta-geekiness to the whole thing that never gets old. We work in a pod structure which includes a tech lead, PM, designer, and 4 engineers. The pod works together to determine what is going to be built next, how it is going to be built, and what we need to do to execute. As an effort is underway, we rely on constant communication to ensure we're always building the best possible solution and expect our engineers to take part in that process.


🚀 What You’ll Do

As an senior engineer on the team, you’ll be leading or playing a key contributing role to planning and delivery of projects.

This is a full-stack role (all our engineers are generalist full stack) but with an emphasis on backend - your expertise in backend engineering, databases, data model and API design will help shape the technical strategy of the team. But at the end of the day, our engineers do what it takes to ship product, and that occasionally involves moderate or even complex frontend work.

While our senior engineers primarily drive the technical planning and delivery (including testing, QA and release), there’s opportunity to be involved in the full product life cycle and to work cross functionally with our PMs, PDs, data scientists and UXR. Engineers get involved in helping define user requirements, offering feedback on designs, and looking at user research studies. As a senior engineer, you’ll often co-create and shape the scope (both product and technical) for the projects we take on with your product counterparts.

You’ll also get involved in improving our engineering and product organization more broadly: by contributing to our technical guilds (where React and Rails best practices are discussed), picking up areas of expertise where you become a subject matter expert (e.g. owning our db migration best practices), helping improve team processes, or by mentoring and leveling up other engineers.


📚 Our Stack

  • React, Webpack, TypeScript, and currently migrating off of SASS
  • Ruby on Rails, Sidekiq, ActiveInteraction, and RSpec
  • ElasticSearch
  • Postgres
  • Hosted on Heroku using Github for CI and automated testing


Minimum Qualifications

  • Anywhere from 3-10 years of industry experience as a full stack engineer.
  • At least 1 year of experience with Rails is required (it’s fine if you’re newer to Rails, but you should have a depth of experience with other backend / server-side frameworks).
  • At least 1 year of experience working on a large, complex webapp in production with React.
  • Experience designing and leading large technical projects for engineering teams to work on.
  • Candidates must be located in the United States and authorized to work without any Visa sponsorship. 

 

✚ Bonus Points

  • Strong industry experience which can be added to our knowledge base
  • Ability to learn quickly and adjust based on new requirements and direction
  • A desire to influence the product in a meaningful way
  • Curiosity to constantly learn new better ways to build software
  • An interest in helping other engineers on the team learn and grow

 

🤑 Benefits

- Competitive Overall Comp {base salary + annual performance bonus}: $150k-$180k annually (based on seniority)
- Stock options for every employee
- 100% premium covered medical & dental employee coverage
- Annual membership to One Medical Group & Talkspace
- 401k + annual employer contribution
- 4 weeks of PTO to start + accrue an additional day each year
- Unlimited wellness days. Sick? Doctors appointment? Mental health day? We’ve got you covered.
- Flexible, paid parental leave
- $250 office setup budget (in addition to laptop being provided)
- $100 annual learning & development stipend
- $50/month Work From Home stipend
- Awards for 360-degree recognition, work anniversaries, & birthdays
- Annual team retreat (virtual and in-person options)


💚 We embrace what makes you, you!

We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship. 

As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


U.S. Standard Demographic Questions We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
How would you describe your gender identity? (mark all that apply)





How would you describe your racial/ethnic background? (mark all that apply)











How would you describe your sexual orientation? (mark all that apply)








Do you identify as transgender? (Select one)




Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (Select one)




Are you a veteran or active member of the United States Armed Forces? (Select one)





Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in User Interviews’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.