The Director of Maintenance (DOM) is responsible for overseeing and maintaining the upkeep of the building facilities and amenities according to brand standards while also contributing to resident satisfaction. The DOM leads a team of Maintenance Technicians and Porters while working side by side with the property management team to schedule unit turnovers, building inspections, work orders and all other maintenance needs.
Responsibilities
Compliance
- Ensuring the facilities meets safety codes according to municipality and state requirements including but not limited to fire protection systems, waste, and recycling removal
- Elevators - manage and ensure third party vendor is maintaining systems per contractual requirements
Management
- Oversee porters & maintenance teams + schedules and ensure all job tasks and responsibilities are being completed up to expectations and timelines
- Process, track, and effectively submit department payroll on a biweekly basis
- Conduct regular building walk throughs and inspections with management, including all grounds and MEP equipment rooms
- Development a full understanding of the building blueprints and schematics
- Utilize asset tracking system, Entrata, to ensure maintenance team is completing work orders and maintenance requests timely to help drive resident satisfaction.
- Accurately utilize Make Ready Board in Entrata including schedules of pre-move out inspections and scheduled dates of work to be completed
- Ensure all move-in procedures including make ready and inspections are up to brand standards and expectations of resident experience
- Maintain all public spaces/amenity areas + back of house areas per Urby standards
- Ensure all maintenance service agreements are being scheduled accordingly with contractors (Landscaping, Generator, HVAC, etc.)
- Oversee all preparations for reopening and closing of pool including vendor contracts and FFE
- Acts as a liaison to ensure all commercial retail is abiding to all community guidelines related to repairs + maintenance
- On call availability in the event of all building related emergencies
Financial
- Ability to understand monthly finance reporting compared to budget and keep expenses in line with budget
- Work directly with General Manager and Area Director of Maintenance in managing capital expenditures
- Look for areas of opportunity to reduce expenses and supplies to increase efficiency of spends
Attributes
- Ability to communicate clearly and pleasantly with residents and co-workers.
- Enthusiasm – Great employees are enthusiastic about their jobs allowing them to provide the best experience to the residents.
- Exemplifies leadership qualities
- Organized - Comfortable working in fast paced environments with the ability to manage multiple projects simultaneously
- Strong time management skills, ability to delegate work tasks, and an acute attention to detail
Employee Benefits
Time away
- Generous PTO policy + EOY rollover
- 10 paid company holidays
- Paid parental leave
More than just your salary
- 401k + company match
- Discounted employee rent program
- Free parking + pre-tax commuter benefits
- Monthly spot bonus programs
- Employee referral incentive
- Discounts at all in-house cafes
Health + Wellness
- Gym + pool access at any of our Urby locations
- 80% employer sponsored Cigna medical, dental, vision plans
- HSA + FSA with up to $2,500 company match
- Mental health support available through Ginger
Culture
- Social work environment with fast paced start-up energy
- Company outings including a beach party day!
- Complimentary snacks and monthly team lunches
- Casual but cool dress code
Growth + Development
- Networking events
- Exclusive trainings with inspirational industry experts
- Cross-training programs
- Tuition reimbursement
