You are an internal expert of our product and an exemplary ambassador of the brand! By connecting in a genuine way with all prospective residents, you provide thoughtful options and solutions to individual desires and needs. Using a people-first approach, you provide an engaging touring experience that exceeds service expectations and aligns with company brand standards.
Responsibilities
- Establish trust by creating a connection with prospective residents – take time to understand their preferences and be sure to genuine excitement for them!
- Ensure all prospective residents feel at home from the moment they arrive by creating a warm, welcoming environment and addressing them by name
- Guide tours with confidence and efficiency – provide insight into our lifestyle brand, resident events, and amenities
- Maximize the use of our software systems, Salesforce and Entrata, to respond to new leads in a timely manner; convert leads to opportunities; execute and record all tasks and follow-up efforts; negotiate leasing terms, guide application process within appropriate time frames, and processes application requirements:
- Lease documents
- Screenings
- Credit checks
- Application fees and other chargers
- Run daily reporting, such as availability, to ensure an accurate up-to-date status of all units; provide status reports on a weekly basis
- Regularly conduct building and unit walkthroughs to ensure the upkeep of all spaces; provide any necessary feedback to the property management and maintenance departments
- Consistently track monthly records of new leases for commission tracking
- Review ILS sites and website for listing accuracy
- Maintain awareness of local market conditions and trends, including but not limited to market data analysis, leasing rates, marketing strategy and leasing velocity
- Work in collaboration with the property management team to ensure an exceptional and unrivaled customer experience overall for all prospects and residents; relay all feedback to ensure resident satisfaction is being maintained and/or improved
Attributes
- Highly motivated, self-driven team player
- Sales skills (e.g., asking open questions, understanding needs, overcoming objections, negotiating)
- Attention to detail and time management skills
- Clear, concise, organized, effective communication skills
- Able to multitask in fast-paced environment
- Suggested proficiency in CRM software: Salesforce + Entrata
Employee Benefits
Time away
- Generous PTO policy + EOY rollover
- 10 paid company holidays
- Paid parental leave
More than just your salary
- 401k + company match
- Free parking + pre-tax commuter benefits
- Monthly spot bonus programs
- Employee referral incentive
- Discounts at all in-house cafes
Health + Wellness
- Gym + pool access at any of our Urby locations
- 80% employer sponsored Cigna medical, dental, vision plans
- HSA + FSA with up to $2,500 company match
- Mental health support available through Ginger
Culture
- Social work environment with fast paced start-up energy
- Company outings including a beach party day!
- Complimentary snacks and monthly team lunches
- Casual but cool dress code
Growth + Development
- Networking events
- Exclusive trainings with inspirational industry experts
- Cross-training programs
- Tuition reimbursement
