UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants and gift options. From coast-to-coast next day delivery to same-day courier service in NYC and DC, we are helping people stay connected. 

Named one of Inc. 5000's fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew and more. We offer a collaborative and open working environment with ample opportunity to grow and learn.

Responsibilities:

  • Conduct analysis’ that help define the strategy to create a best in class customer experience by increasing satisfaction and loyalty

  • Build / own program of customer feedback through surveys, gathering feedback, generating reporting, and deliver key customer insights

  • Build close partnership with BI team to understand our data and build out reporting that supports all teams in their understanding of key metrics / moments that matter

  • Map the Customer Journey, identifying the moments that matter

  • Be a key contributor to identifying metrics that matter and establishing mechanisms to track changes in customer experience across Customer Journeys

  • Dive deep into data to identify areas for operational or product improvements that move the needle in delivering a best in class gifting experience

  • Partner with Marketing, Ecommerce, Product, Supply Chain, and Operational teams to understand data and implement initiatives to better the Customer Experience

Qualifications:

  • 3-5 years of relevant work in strategy and operations role, backgrounds include Analyst roles at a high growth company, top-performing management consultants, startup Jack/Jill-of-all-Trades, and strategic operations-management professionals

  • Advanced skills with Excel

  • Familiarity with Business Intelligence and Data Visualization tools (such as Tableau a plus but not necessary)

  • Ability to effectively structure and communicate complex problems and ideas into easily digestible frameworks (excellent verbal and written communication skills)

  • A “go-getter” with strong record of rolling up sleeves and tactical execution

An Ideal Candidate Is:

  • Intellectually curious and detail-oriented: passionate about asking questions, doing research, and understanding both high-level strategy and ground-level tactical needs

  • Driven to make an impact on the business: scrappy and willing to think outside the box

  • Execution focused: Bias for action and getting things done yourself

  • Ambitious: Goes above and beyond to get results (and can motivate others to do the same)

  • Great Communicator: Strong presentation skills and can connect with people at all levels

  • Analytical: Can come up with an idea AND a path to execution with the data to back it up

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