Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

The FP&A team at Upwork is seeking a dedicated System Support Specialist to elevate our financial system to new heights. In this critical role, you will act as the expert and power user of the system. With a customer-centric approach, you'll address inquiries and concerns from key stakeholders across the business, playing a crucial role in identifying, developing, and implementing system enhancements aligned with the “customer” needs. You will focus on enhancing system functionality, creating customized dashboard and reporting capabilities, and improving overall user experience.

Ideal candidates should have experience in FP&A or have worked closely with FP&A teams, particularly in budgeting and forecasting areas. You will play a key role in developing scalable solutions for FP&A system support that are tailored to different end-user groups, therefore understanding our processes and standards is essential. If you have a strong analytical mindset, and are passionate about enhancing efficiency and driving innovation in financial systems, we'd love to hear from you!

Your Responsibilities:

  • System Implementation: Work alongside offsite consultants and FinSys team during the implementation process to ensure that business requirements are effectively translated into system functionalities

  • Functionality Improvement: Collaborate closely with FP&A users and business-end users to identify areas for system enhancement. Translate user requirements into technical designs, including streamlining and automating workflows, enhancing reporting functions and building dashboards 

  • System Integrations: Partner with Accounting, Financial System (FinSys), and Human Resources Information System (HRIS) to ensure seamless integration and data flow among key systems. Regularly monitor and uphold data consistency and integrity 

  • System Administration and User Support: Responsible for user access management, new user training, and serve as level one support for system application issues

  • Process Documentation: Develop SOPs and document process flows for user training and SOX compliance purposes. Maintain up-to-date documentation to facilitate knowledge transfer and support ongoing system maintenance and governance

What it takes to catch our eye:

  • 3-5 years of hands-on experience with business and financial software. Prior experience with Planful and Adaptive Planning/Workday is a plus

  • A solid understanding of the rhythms, processes, and expectations of FP&A teams

  • Proven ability to collaborate with cross-functional partners to implement process changes/improvements and meet business goals

  • Experience in developing reports and dashboards within the system, with a track record of driving automation/efficiencies

  • Strategic thinker who is detail-oriented with a strong focus on processes, and who delves deep to identify underlying issues with a solution-first mindset

 

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

 

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

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