Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. 

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.


Work/Project Scope:

  • Support one or more product teams uncovering challenges that freelancers and clients deal with inside or outside of Upwork
  • Drive post-launch research projects and programs that inform feature prioritization and optimization opportunities for Product, Design, Analytics, Customer Experience and Engineering
  • Employ a range of qualitative and quantitative methodologies.
  • Generate insights that are fuel for our next wave of great product innovations.
  • Communicate insights within the Product, Marketing, and Engineering teams in a format that inspires action.
  • Advocate research findings through written reports and (remote) in-person presentations.

Must Haves(Required Skills):

  • Demonstrable experience working as part of a Product team. Portfolio required.
  • A track record of discovering, synthesizing, and socializing meaningful insights that have influenced real products.
  • Highly skilled in qualitative User Experience Research methods (e.g. interviews, concept validation, usability testing, RITE, surveys).
  • Experience working in fast-paced environments.
  • Experience asking as well as answering questions for businesses.
  • Able to work during US business hours
  • Minimum of 25 hours per week; maximum of 40 hours per week

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  

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