Customer Support Specialist - English and Russian Language (Email/Live chat): 

Location: Ireland, Malta (remote)

Day shifts and Night shifts available

Nearly every company will tell you they are customer focused/centric or even obsessed, but what is important is how you demonstrate that, at Uptick Gaming our entire platform has been built from the ground up, truly created with the customer at is centre.  Uptick are led by team who are deeply passionate about both customer technology and gaming, having decades of experience in both areas.  Uptick will be at the forefront of the next phase of online gaming, and if being part of this transformation excited you – read on:  

At a business built around our customers, being a Customer Support Specialist makes you kind of a rockstar – you will be the (virtual) face of the business, dealing with queries from our customers, ensuring that they have a fantastic time using our products and don’t think twice about coming back.

Uptick Gaming is a 'remote working first' company who also offer the additional flexibility of remote working outside of your pay location for 90 days per annum

What you will be doing: 

  • Taking ownership of customer queries across a variety of channels (email, live chat, social) ensuring a timely and quality resolution. 
  • Keeping players up to date regarding promotions and generally assisting them to have the best experience with our products 
  • Keeping yourself up to date with internal and external guideline and policies (we will make this easy for you) 
  • Understanding the story behind your targets, and taking pride in achieving them. 
  • Acting as an ambassador of the brand, the company and the game of Poker. 

What you will bring: 

  • Passion for excellent customer service 
  • Strong communication skills – ability to communicate in a clear and engaging manner (both written and verbal) 
  • Strong command of written English and Russian
  • Able to produce high quality, accurate work in a busy environment. 
  • You have previous experience in a contact centre environment  
  • Comfortable using a variety of technology platforms 
  • Proven your ability to work productively/diligently remotely from the office 

It’s not essential, but it would be great if: 

  • You have working knowledge of Zendesk 
  • You have worked in online gambling industry before 
  • You have knowledge and experience with online poker

Key Uptick Values:  

  • Integrity: We are truthful, have strong principles, behave ethically and do the right thing, even if no one is aware of our actions.
  • Belonging: We are welcoming and accepting to all members of our community and possess the desire to be part of something even greater than ourselves.
  • Transparency: We live and work openly, never needing to hide our true selves, proving ourselves as honest, truthful, authentic and credible to others.
  • Innovation: We solve challenges by creatively inventing new and more imaginative solutions so that we are always bringing fresh ideas to life.
  • Teamwork: We believe in positive collaborative effort of our employees and partners to reach a common goal. Working together we can achieve amazing things. We dare to dream big.
  • Philanthropy: We promote the welfare and wellbeing of others, through the generous donation of personal time, gifts-in-kind or financial aid in our communities and around the world.


Apply for this Job

* Required


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Uptick Entertainment Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.