Customer Support Specialist - English and Russian Language (Email/Live chat):
Location: Ireland, Malta (remote)
Day shifts and Night shifts available
Nearly every company will tell you they are customer focused/centric or even obsessed, but what is important is how you demonstrate that, at Uptick Gaming our entire platform has been built from the ground up, truly created with the customer at is centre. Uptick are led by team who are deeply passionate about both customer technology and gaming, having decades of experience in both areas. Uptick will be at the forefront of the next phase of online gaming, and if being part of this transformation excited you – read on:
At a business built around our customers, being a Customer Support Specialist makes you kind of a rockstar – you will be the (virtual) face of the business, dealing with queries from our customers, ensuring that they have a fantastic time using our products and don’t think twice about coming back.
Uptick Gaming is a 'remote working first' company who also offer the additional flexibility of remote working outside of your pay location for 90 days per annum
What you will be doing:
- Taking ownership of customer queries across a variety of channels (email, live chat, social) ensuring a timely and quality resolution.
- Keeping players up to date regarding promotions and generally assisting them to have the best experience with our products
- Keeping yourself up to date with internal and external guideline and policies (we will make this easy for you)
- Understanding the story behind your targets, and taking pride in achieving them.
- Acting as an ambassador of the brand, the company and the game of Poker.
What you will bring:
- Passion for excellent customer service
- Strong communication skills – ability to communicate in a clear and engaging manner (both written and verbal)
- Strong command of written English and Russian
- Able to produce high quality, accurate work in a busy environment.
- You have previous experience in a contact centre environment
- Comfortable using a variety of technology platforms
- Proven your ability to work productively/diligently remotely from the office
It’s not essential, but it would be great if:
- You have working knowledge of Zendesk
- You have worked in online gambling industry before
- You have knowledge and experience with online poker
Key Uptick Values:
- Integrity: We are truthful, have strong principles, behave ethically and do the right thing, even if no one is aware of our actions.
- Belonging: We are welcoming and accepting to all members of our community and possess the desire to be part of something even greater than ourselves.
- Transparency: We live and work openly, never needing to hide our true selves, proving ourselves as honest, truthful, authentic and credible to others.
- Innovation: We solve challenges by creatively inventing new and more imaginative solutions so that we are always bringing fresh ideas to life.
- Teamwork: We believe in positive collaborative effort of our employees and partners to reach a common goal. Working together we can achieve amazing things. We dare to dream big.
- Philanthropy: We promote the welfare and wellbeing of others, through the generous donation of personal time, gifts-in-kind or financial aid in our communities and around the world.