Role: Responsible Gaming Analyst

Location: Isle of Man, Ireland, Malta, Costa Rica (remote)

Nearly every company will tell you they are customer focused/centric or even obsessed, but what is important is how you demonstrate that, at Uptick Gaming our entire platform has been built from the ground up, truly created with the customer at is centre.  Uptick are led by team who are deeply passionate about both customer technology and gaming, having decades of experience in both areas.  Uptick will be at the forefront of the next phase of online gaming, and if being part of this transformation excites you – read on:

Responsible Gaming Analyst (RG Analyst)

An opportunity has arisen for an experienced RG Analyst to join an exciting global gaming start up. This will be a fast-paced role with a company that will experience high growth in the next 12 months. Initially a remote working position, this role can be linked to our locations in Malta, Costa Rica, Isle of Man or Ireland. 

This is an exciting opportunity where you will drive RG best practice and compliance across the business having the responsibility for taking ownership of all RG related cases while liaising with internal departments and safeguarding our players in-line with our RG procedures and policies.

You will play a key role operationally in the Customer Experience function working closely with and reporting to Head of Responsible Gaming.

What you will be doing:

  • Ensuring compliance with RG related regulatory requirements
  • Analysing player activity to identify potential problem gambling patterns
  • Interacting with customers in Responsible Gambling related matters
  • Handling escalated RG cases from front-line teams
  • Contributing to improvement of Responsible Gaming policies and procedures
  • Testing of new Responsible Gaming features
  • Daily/weekly/monthly reporting

What you will bring:

  • Passion for excellent customer service
  • Strong communication skills – ability to communicate in a clear and engaging manner (both written and verbal)
  • Strong command of English
  • Able to produce high quality, accurate work in a busy environment.
  • Extensive experience (2-5+ years) in a similar position in online gaming
  • Familiarity with RG related regulatory requirements across Europe.
  • Able to define, structure and prioritise workload for yourself, with the flexibility and capability to change when required
  • Able to display a high degree of integrity, sympathy, confidentiality, and discretion
  • Attention to detail

It’s not essential, but it would be great if: 

  • Command of an additional language apart from English
  • You have working knowledge of Zendesk
  • You have knowledge and experience with online poker

Key behaviours:  

Customer Empathy: You care deeply about customers and their experience. Customer delight is at the core of what you do, and every decision you are involved in will benefit our customers 

Analytical Approach: You have great intuition, but you are happiest making decisions based on compelling data. You can turn that data into insights and the insights into positive customer and employee experiences 

Natural Collaborator: People enjoy working with you, they see the value in what you deliver. You have experience of working in complex environments on major projects, and make it look easy.  

Continuous Improvement: ‘OK’ is never enough. You are always looking for ways to make things better and understand the power of incremental gains, as well as the impact of the next big thing. 

Force For Good: You act with honour and integrity, creating a fun and safe environment for our customers, colleagues and the community 

Everyone matters: To achieve our mission of revolutionising the way people play – its critical we create an environment where everyone feels included; both customers and employees. We are striving to create an environment, where everyone feels listened to, safe, engaged and empowered, so they can bring their entire selves to work every day. We are committed to celebrating what makes you…you.  

 

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Uptick Entertainment Group are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.