Position Summary
As a key member of the Revenue Operations team, this role acts as a primary point of contact for the Sales and Customer Success teams, ensuring smooth operations and effective support. This role is a unique opportunity to take a leading role in building out an enablement function at UpKeep. Responsibilities include managing the provisioning and maintenance of the GTM tech stack, collaborating with leadership to enhance team enablement and process alignment, along with leading training and onboarding sessions to increase system literacy across the organization. This team member will be pivotal in laying the foundation of our enablement and onboarding process and will be able to make a strong and valuable impact. Additionally, the position supports the organization and execution of virtual team events, learning sessions, and our recognition and SPIF initiatives to promote positive team culture.
Essential Functions and Responsibilities
- Lead and facilitate comprehensive training sessions to promote system adoption and enhance digital literacy across the organization.
- Manage and coordinate Sales Bootcamp training for newly onboarded hires.
- Create, manage, and own a library of content including videos, slide decks, and other forms of informative materials.
- Manage the triage of the Revenue Operations case queue, prioritizing and delegating inbound support requests from internal stakeholders effectively.
- Assist in the organization and execution of Sales & Customer Success incentive events, including creating presentations, managing prize distributions, and handling event reporting.
- Act as the primary point of contact for the Sales and Customer Success teams, addressing their tool, reporting, process, and onboarding needs.
- Collaborate closely with department leadership to build out Sales and Customer Success enablement, ensure process alignment, and meet daily business demands.
- Assist in overseeing the provisioning and ongoing maintenance of tools within the GTM technology stack.
- Partner with Revenue Operations leadership on strategic projects aimed at boosting efficiency and enhancing performance in Sales and Customer Success.
Experience
- Bachelor’s degree, preferably in a business-related or technical-related field.
- Minimum 3-4 years of experience in an Enablement role within a technology-driven business environment.
- Proficient in data manipulation in Google Sheets/Excel.
- Advanced proficiency in Salesforce reporting and dashboard creation.
- Proficiency in commonly used Sales tools preferred.
- Certification as a Salesforce.com Administrator (ADM-201) is not required but is considered a plus.
Knowledge
- Exceptional communication skills with the ability to engage with technical and non-technical stakeholders.
- Natural ability to effectively manage and drive projects and take ownership of their work.
- Comprehensive understanding of Sales and Customer Success processes.
- Effective time management and the ability to handle multiple competing priorities in a fast-paced environment.
- Proven ability to utilize Salesforce reporting and dashboards to compile key metrics and data points.
Desired Behaviors
- Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
- Initiates action – is results-oriented, takes responsibility for actions and outcomes, meets commitments, and strives for high performance.
- Manages the workload – makes timely decisions, prioritizes effectively, solves problems, monitors results, and takes remedial action where necessary.
- Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities to achieve the expected outputs.
- Takes responsibility for own learning – knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn.
- Communicates ideas – respectfully exchanges information and proposes a way forward. Listens to the views of colleagues and takes in diverse perspectives.
- Works collaboratively – shares knowledge and information, fosters teamwork, and contributes to a positive work environment where people want to come to work.
- Displays ethical character and competence – acts with integrity and intent, is accountable for own actions, and behaves according to company values.
- Acts as a good citizen of UpKeep.
At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status.
This role will receive a competitive base salary + benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.The pay range for this role is:
$85,000 - $95,000 USD per year
