Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

We are seeking a Supervisor, Merchant Underwriting to help us scale our fastest growing vertical, Home Improvement financing. This is a smaller yet rapidly growing team that will be spread over two locations - Phoenix and Atlanta. This is an in-office position, location on-site in Phoenix, AZ.

What You'll Do:

Lead, develop and coach a group of 10-13 Home Improvement Specialists/Underwriters
Advocate for your team and champion their career development - inspire their greatness to help them achieve their goals
Be a reliable resource for those who join your team by showing them compassion and providing perspective and guidance on business decisions
Your success is dependent on the success of your team. Be a leader that motivates them to do their best through positive reinforcement, effective coaching, meaningful feedback, and a personal vested interest in their successes
Ensure the department exceeds goals through effective leadership and team engagement
Find ways to optimize the department to work more efficiently and better anticipate our customers' needs
Communicate any challenges or roadblocks that could impact team success with a focus on continuous improvement
Be able to wear multiple hats and assist with other areas of the business when needed
Work closely and develop productive relationships with our business partners across the greater Home Improvement and Operations groups

What We Look For:

3-5+ years experience in commercial underwriting
BA/BS degree preferred
Specific experience in residential contractor, merchant, building underwriting preferred
Experience as a team leader
Oversee the team’s adherence to merchant underwriting policies and protocols for new business
Thought partnership of the continuing development of existing policies and protocols
Willingness to share ideas on the efficiency and effectiveness of the current underwriting processing flow
Proactively find ways to support team members at all levels and verticals by being the subject matter expert
Ability to elevate an existing high performing work team and clearly defining and communicating those success measurements
Operations (call center, loan processing, financial, tech, startup, etc.) experience in a financial services setting is preferred

Nice to Have:

Proficient with G Suite, knowledge of Genesys & Confluence a plus

What We Offer You:

Great open office space
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
Paid parking or platinum pass
New Hire Training Program
Wellness Incentive Program
Kitchen fully stocked with snacks and beverages

#LI-Onsite

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Supervisor, Merchant Underwriting

What We Look For:

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Upgrade is dedicated to building a diverse team and an inclusive culture. We believe that it’s crucial to Upgrade’s long-term success to create an environment where all employees feel like they belong and have an equal opportunity to succeed.