Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.


About the Role:

We are looking for a Manager, People Operations in our Phoenix call center. This person will be critical in day-to-day HR operations and will be responsible for ensuring that HR processes are efficient, compliant, and partner on the organization's goals. Reporting to the Director, HRBP (Phoenix), this position provides high quality, proactive and professional service to internal team members throughout their employee lifecycle. This person will oversee a team that focuses on leave of absence management, HRIS updates and audits, onboarding and offboarding, and compliance at our Phoenix Service Center.

What You’ll Do: 

  • Partner on employee benefits administration, including enrollment, changes, and communication
  • Partner with all People COE’s (TA, HRBP’s, Compensation, Training, etc)
  • Ensure compliance with all relevant labor laws and regulations
  • Develop strategic plans for HR initiatives, including system upgrades, policy revisions and operational enhancements
  • Develop and analyze HR metrics to measure the effectiveness of HR programs and initiatives
  • Facilitate coordination, prioritization and resource allocation
  • Maintain knowledge of industry trends and best practices in HR operations
  • Utilize Workday HRIS  to update and maintain employee data while ensuring data accuracy and integrity

What We Look For:

  • Bachelor's degree in Human Resources, Business Administration, or related field. Master's degree preferred.
  • 5+ years of experience in HR operations or related fields.
  • Strong knowledge of HRIS systems and proficiency in HR software applications.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Ability to work effectively in a fast-paced environment.
  • HR certification (e.g., PHR, SPHR) preferred.

What We Offer You: 

  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance 
  • Flexible PTO
  • Opportunities for professional growth and development  
  • Paid parental leave
  • Health & wellness initiatives

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Upgrade is dedicated to building a diverse team and an inclusive culture. We believe that it’s crucial to Upgrade’s long-term success to create an environment where all employees feel like they belong and have an equal opportunity to succeed.

For this reason, we are asking candidates to voluntarily self-identify through a few demographic questions. Our purpose in collecting this information is to help us assess our outreach efforts and diversity representation goals. Your responses will not be linked to your identity or your application, and neither recruiters nor hiring managers can see this information at an individual level. Your responses are stored in the aggregate and will not play any role in our hiring decision.  Your decision to participate or not participate in this survey will have no impact on your candidacy at Upgrade.

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