Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.


About the Role:

The Director, Financial Crimes leads Upgrade’s Financial Crimes compliance program, which includes BSA/AML compliance, OFAC/sanctions compliance, and identity theft/fraud investigations. In this role, you will manage a team of 40+ employees responsible for CIP and OFAC alert escalations, customer risk rating, enhanced due diligence reviews, transaction monitoring, AML and fraud investigations, and unusual activity report preparation and referral. You will also be responsible for setting Upgrade’s financial crimes compliance strategies, identifying and monitoring financial crimes-related risks, advising internal Upgrade stakeholders on the development of new and enhanced financial crimes-related controls, liaising with third parties on financial crimes compliance-related matters, and mentoring and developing the Financial Crimes Compliance team.

This is a hybrid role based in our San Francisco office.


What You’ll Do: 

  • Lead a comprehensive Financial Crimes compliance program that meets all regulatory requirements and industry best practices for Upgrade’s consumer deposit and credit products (checking and savings accounts, credit cards, personal loans, and point of sale financing for home improvement, vehicles, and travel) and Upgrade’s investor and loan buyer relationships.
  • Ensure that the company has appropriate policies, procedures, controls and staff in place to identify, assess, and mitigate financial crimes-related risks.
  • Collaborate with internal stakeholders from Compliance, Fraud Analytics, Investor, Legal, Operations, Product and Technology on the design and documentation of Upgrade’s financial crimes controls.
  • Conduct periodic risk assessments to identify and prioritize areas of financial crimes risk within the company's operations and develop appropriate risk management strategies.
  • Monitor and analyze customer transactions and account activity to detect and report suspicious activity in accordance with applicable laws, regulations, and partner financial institution requirements,
  • Stay current with changes in financial crimes laws, regulations, and industry best practices and assess the impact on the company's compliance program.
  • Respond to inquiries and requests from regulators, financial institution partners, and law enforcement. 
  • Provide regular reporting to Upgrade management, Upgrade’s Board of Directors and partner financial institutions.
  • Provide financial crimes training to employees and maintain a strong culture of compliance within the company.
  • Promote a culture of effective risk management and a commitment to high ethical standards for Upgrade.


What We Look For:

  • 8+ years managing financial crimes compliance programs in banking/consumer financial services, with particular experience in consumer deposit programs.
  • Strong people management skills, including experience managing teams and team leaders. 
  • Strong knowledge of BSA/AML and sanctions laws, regulations, and best practices.
  • Ability to work in fast-paced, technology-focused environment.


What We Offer You: 

  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance 
  • Flexible PTO
  • Opportunities for professional growth and development 
  • Paid parental leave
  • Health & wellness initiatives
The compensation range of this position in San Francisco, CA is USD $250,000 - $300,000 annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.
Upgrade has different base pay ranges for different work locations within the United States and Canada, which allows us to pay employees competitively and consistently in different geographic markets. The range could vary depending on what ultimately is determined to be the candidate’s primary work location. 
Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Upgrade collects and uses personal information to California consumers who apply for employment with Upgrade If you are employed by Upgrade, refer to the Employee Handbook for additional information. For any questions about this notice, please contact ccpa@upgrade.com.
Personal Information Upgrade Collects:
Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of  recruitment, job application, or interview process. 
Purposes for Collecting Personal Information:
To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment. To provide compensation, including payroll, and  administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and  ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Upgrade is dedicated to building a diverse team and an inclusive culture. We believe that it’s crucial to Upgrade’s long-term success to create an environment where all employees feel like they belong and have an equal opportunity to succeed.

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