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Open levels: Design/UX Researcher, Senior Design/UX Researcher, Lead Design/UX Researcher, Senior Lead Design/UX Researcher, Director of Research/UX

What does it mean to feel at home? How do individuals manage the work of moving? What does it take to settle into a new community? These are some of the questions that Updater’s design team explores. 

Moving is one of the most universally relatable experiences, and the process comes with its fair share of challenges. Updater is addressing the pain points of organizing, executing, and adjusting to a move, while enabling movers to feel at home faster.  

We’re looking for experienced design and UX researchers motivated to make an immediate impact through strategy and craft within a human-centered product team. You’ll lead the design and execution of strategic research initiatives to discover, interpret, and communicate insights that inspire design and inform strategic decisions. You’ll act as an advocate for our users, who we call “movers”, enabling team members to build mover empathy alongside you. You’ll become an essential member of a world-class design team while partnering with product managers, engineers, designers, and data scientists to bring beautiful experiences to life. Together, we’ll shape the future of relocation-tech and home management through and beyond the moving journey. 

 About the Role

  • Work with cross-functional teams and executive stakeholders to define learning objectives, craft research plans, and pilot experiments that further our understanding of the opportunity space and drive our work forward
  • Design and plan generative qualitative and mix-method research, including crafting screeners, recruiting participants, leading fieldwork, conducting in-context interviews, and fielding surveys 
  • Synthesize research findings and unearth systems-level patterns and frameworks
  • Translate research into inspiring and actionable strategies that consider consumer desirability, technical feasibility, and business viability
  • Demonstrate an expertise in human-centered design by teaching and mentoring colleagues in various design activities
  • Set the bar for design and research quality in the industry
  • Partner with us to build an inspiring design culture

About You

  • Craft-focused: You are passionately dedicated to delivering superior work
  • Empathetic: You consider the user’s needs within every interaction
  • Adaptable: You are comfortable with ambiguity and responsive to change 
  • Strategic: You not only solve problems, but also bring them to light
  • Ego-free: You have strong opinions, but also embrace being proven wrong
  • Collaborative: You know that great design doesn’t happen in a vacuum 
  • Relentlessly curious: You view the pursuit of knowledge as essential for success

About Updater

Updater makes moving easier for the 17 million households that relocate every year in the US. With Updater, users seamlessly forward mail, transfer utilities, connect TV and internet, and much more. Thousands of the most prominent real estate companies in the US (from real estate brokerages to multifamily and relocation companies) rely on Updater's real estate products to save clients hours with a branded and personalized Updater moving experience.

Headquartered in New York City, Updater has raised over $200 million from leading investors, including SoftBank Capital, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. Updater ranked #3 on Crain's 2016 Best Places to Work in NYC, ranking as the highest-rated tech company on the list, and ranked #7 in 2018. For more information, please visit

Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

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