Unqork is a new way to build enterprise software: it's a purely visual, drag-and-drop no-code platform designed to support the scale, complexity and security that enterprise applications require. Our customers are leaders in insurance, financial services, healthcare and the public sector, and they use Unqork to build custom software faster, with higher quality and at lower costs than code-based approaches. Founded in 2017, Unqork reached unicorn status in 2020, with a valuation of $2B. Unqork has been named one of the Best Startup Employers by Forbes, Best Places to Work by Built In and one of Linkedin's Top Startups.

Responsibilities:

  • You will report to Customer Success Leadership and work directly with technical and business team members to help provide best-in-class experiences
  • Serving as a senior customer-facing technical voice, you'll provide insight, guidance, and subject-matter expertise to our customers as they build products on our platform
  • You are manage the development and execution of a holistic account plan and tracking operational health, leveraging technical resources across all solution areas
  • You will provide delivery leadership for our largest accounts, focused on ensuring delivery is driving the customer's success and achieving our shared goals
  • You will oversee and ensure prioritized agreement of coordinated outcomes across Support Programs, Customer Success Engagements, and Professional Services projects that will promote usage, scalability, and operational health
  • You will develop an understanding of the customer's business and technical goals, partner with them to build a strategic joint success plan with identified goals, milestones and measurable KPIs to achieve the outcomes
  • You will guide end-to-end application development projects with customers built on Unqork's platform
  • You will identify opportunities for our customers to refine and improve their products to improve their processes, performance, and explore new capabilities in Unqork
  • You will work directly with customers and liaise cross-functionally (e.g. PS, Support, Sales, and Product) to serve as the technical resource for DIY and in-production customer projects
  • You will be front and center with our customers to support their digital journey and empowering them to achieve their goals with regular engagements including: business and process optimization workshops, provide recommendations for increasing the return on investment (ROI), usage, and adoption of Unqork's offerings
  • You will partner with Product Development to collect patterns, maintain and standardize use cases and best practices
  • You will know how to help build new solutions and work with our teams to build them into Unqork's offerings

Qualifications:

  • 8+ years of success in roles attributing to technical engagement and delivery management or program management for large, complex, and global strategic customers in Enterprise SaaS environments
  • You will manage and work well on a team (both internal and customer teams)
  • You will have experience navigating complex organizational structures to identify and build relationships with customer executives and technical partners
  • You will have experience creating integrations with CRMs, complex data sources, REST APIs, etc.
  • You will have experience driving decisions collaboratively, resolving conflicts, and ensuring follow-through
  • Experience evangelizing your work and presenting to multiple levels of management (Executives, LoB owners).
  • Experience designing large technology solutions
  • Knowledgeable and experienced in creating solutions that use cloud technologies
  • Experience leading technology programs that involve multiple technology areas, multiple stakeholders, are high risk, and highly visible across significantly sized technical teams including coordination of multiple parties (e.g., partners, onshore and offshore resources)
  • Partner with Business Product Development to collect patterns, maintain and standardize use cases and best practices
  • You know how to pioneer new solutions and work with our teams to build them into Unqork's offerings

Benefits:

  • Work from home with an energetic remote-first community
  • Unlimited PTO (and the encouragement to use it)
  • Student loan payback program
  • 100% employer-covered medical, dental, and vision options available to you and your dependents
  • Flexible Spending Account (FSA)
  • Monthly stipend toward your WFH setup, vacation, development and more
  • Employer-sponsored 401(k) with contribution match
  • Free Peloton membership through UHC
  • Paid Parental Leave

Unqork is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

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